What are the responsibilities and job description for the IT SERVICE TECH II position at Hard Rock Hotel & Casino Atlantic City?
Overview
The IT Service Technician II role is to support and maintain in-house computer systems, desktops, peripherals, applications, and monitoring systems’ health. The person will troubleshoot problem areas in a timely and accurate fashion, and document issues thoroughly and accurately in the ticketing system. Technicians will provide end user support in person or via the phone as required. The IT Service Tech I or II reports to the IT Service Tech III and IT Support Manager.
Responsibilities
Qualifications
The IT Service Technician II role is to support and maintain in-house computer systems, desktops, peripherals, applications, and monitoring systems’ health. The person will troubleshoot problem areas in a timely and accurate fashion, and document issues thoroughly and accurately in the ticketing system. Technicians will provide end user support in person or via the phone as required. The IT Service Tech I or II reports to the IT Service Tech III and IT Support Manager.
Responsibilities
- Supports Helpdesk environment fielding desktop and business system application questions.
- Assists with maintaining a current inventory of system platform servers and their peripherals, and network communication devices including hardware and software releases for all.
- Maintain operations in an IBM iSeries (AS400) and server environment.
- Provide first level support for team members.
- Analyzes and resolves hardware/software/problems such as operational discrepancies, job aborts, and network issues.
- Refers problems to appropriate person when IT Service Technician’s best efforts cannot resolve.
- Assist in preparing, maintaining, and upholding procedures for IT operations.
- Accurately document instances of application and hardware failures.
- Install, configure, test, maintain, monitor, and troubleshoot end user technology, networked peripheral devices, and networking hardware products.
- Receive and respond to incoming calls and/or e-mails regarding technology problems.
Qualifications
- High School Diploma or equivalent required. BS preferred.
- Minimum of three (3) to five (5) years of similar experience required or an equivalent combination of education and experience.
- Must possess skill in Microsoft Office, specifically Word, Excel, PowerPoint, Visio, Project, and One Note.
- Must hold a CER issued by the NJ DGE or have the ability to obtain one.
- Strong and clear communication skills.
- Strong troubleshooting skills and be self-sufficient.
- Work schedule flexibility.
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