What are the responsibilities and job description for the VIP Account Manager position at Hard Rock Digital?
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
We’re looking for a VIP Account Manager, who will be responsible for directly attracting, retaining, and engaging high-value players within our online gaming platform. You will be focused on providing personalized experiences, exceptional customer service, and tailored incentives to VIP players, with the goal of driving revenue growth and enhancing player loyalty.
Responsibilities for the role include:
Prospect, engage with, and onboard new potential VIP level players.
Build and maintain a robust pipeline of new potential VIPs through digital and in-person networking.
Meet and exceed sales targets through effective execution of department initiatives.
Cultivate and maintain strong relationships with high-value prospects, showcasing the company's value proposition and tailored solutions.
Assist in establishing new, creative acquisition initiaitves
Mentor and help train less-senior members of the team
What are we looking for?
3-5 years of exceeding quotas in a “closer” role.
Experience within the gaming, sports, and entertainment industries strongly preferred.
Must be able to pivot on demand and have creative problem-solving skills in unique situations.
Exceptional writing skills, with the ability to catch prospects' attention with cold outreach.
Strong understanding of the gaming industry and VIP objectives strongly preferred
Exceptional communication and interpersonal skills, with the ability to effectively negotiate.
Existing relationships with potential VIP clients is a plus.
Someone who is excited about building a team from the ground-up
Other considerations:
Regular travel is necessary which requires routine time away from home.
Entertainment and attendance at sporting/hosting events also require “out of hours” commitment.
Communicating with customers evenings, weekends, and holidays is often necessary and required.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits.
Flexible vacation allowance.
Startup culture backed by a secure, global brand.
Roster of Uniqueness
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We are an equal opportunities employer and want to celebrate you being you.