Senior Business Analyst - Sportsbook Coordination

What are we building? 
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically. 

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? 

What’s the position?

The Senior Analyst, Sportsbook Coordination is a core member of the Coordination team, contributing to cross-functional process quality, operational monitoring, new markets and feed switch coordination, departmental communications and information flow.

Reporting to the Senior Manager, Sportsbook Coordination, the Senior Analyst supports the Senior Manager in driving team priorities, unblocking issues, and raising operational concerns, so nothing falls through the cracks.  This role also owns high-impact, cross-functional initiatives and produces executive-level reporting that keeps Sportsbook leadership informed and decision-ready.

The ideal candidate is highly proactive, detail-oriented, and process-driven. They should possess the ability to manage competing priorities, drive alignment across teams without relying on formal authority, and bring structure to a fast-moving environment.

Key Responsibilities

• Support the coordination team’s operating rhythm, helping ensure tasks, hand-offs, and communications are completed accurately and on time.

• Proactively identify process gaps, bottlenecks, and recurring issues by recommending and implementing practical improvements.

• Support the execution of established coordination processes across the Sportsbook, helping ensure they are followed consistently and escalating gaps and concerns to the Senior Manager.

• Align with trading, product, and the wider Sportsbook to ensure new sports, feeds, and markets are sequenced, tracked, and activated without gaps.

• Partner with the Sportsbook leadership on the preparation and coordination of key leadership events, ensuring senior stakeholders are briefed, materials are ready, and logistics are managed end-to-end.

• Execute and track the Senior Manager’s priorities into clear daily and weekly coordination team objectives, tracking progress and flagging risks early.

• Maintain and improve process documentation, trackers, and templates in order for the team to operate cohesively.

• Own the monthly Coordination team report and produce ad hoc reporting for leadership, synthesizing the team's activity, operational findings, and risk insights into clear, concise outputs.

What are we looking for?

• Experience in operations, coordination, or business analysis, ideally within a sportsbook/gaming environment. US Online Sportsbook experience preferred.

• Proven track record of owning workstreams end-to-end and managing multiple priorities in a fast-paced environment.

• Highly proactive, detail-oriented, and process-driven, with a strong sense of personal ownership.

• Demonstrated ability to coordinate across multiple teams and stakeholders, keeping work aligned and on track.

• Strong communication skills with the ability to influence peers without relying on formal authority.

• Experience coordinating leadership forums, engagement events, and executive-level reporting, with the ability to produce polished, decision-ready materials such as agendas, decks, and trackers.

• Analytical mindset with the ability to interpret data, identify trends, and translate them into practical action.

• Comfortable operating with autonomy, exercising sound judgment on when to act independently and when to escalate.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• A hybrid / remote working environment

• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).