What are the responsibilities and job description for the Coordinator - Casino Operations position at Hard Rock Digital?
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
Provide support to respond, investigate and resolve escalated casino incidents and service requests through the internal Service Management system and other communication channels.
Escalate directly to other internal support teams or 3rd party suppliers when required.
Work with the Casino Operations Manager to communicate any technical malfunctions with the product.
Participate in testing new games, features, and updates to ensure functionality and user experience meet quality standards.
Proactive monitoring of live production environments and games.
Monitor transactions and gameplay patterns for potential fraud or risk, taking appropriate action when necessary.
Identify 3rd party platform problems and communicate as necessary, both internally and externally.
Speedily interpret and process data from various sources in a fast moving and changing environment.
Assist with regulatory compliance to ensure that gaming operations abide by all jurisdictional requirements
What are we looking for?
Casino gaming experience of more than one year and a passion for the industry.
Detail-oriented with a proactive approach to problem-solving.
Able to work in a flexible and remote environment.
Able to work flexible hours, including evenings, weekends, and holidays.
Excellent communication skills, both written and verbal.
Proficient in operational software such as JIRA, Monday, Salesforce, etc.
Have excellent interpersonal and customer service skills.
Exceptional written and verbal communication skills.
Experience with data visualisation tools such as PowerBi or Tableau.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits includes:
Competitive compensation and comprehensive benefits
Hybrid and Remote work
Flexible vacation allowance
Start up culture backed by a secure, global brand
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).