What are the responsibilities and job description for the Table Games Floor Supervisor - Table Games Operations position at Hard Rock Casino Tejon?
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description:
FLOOR SUPERVISOR - TABLE GAMES
Responsibilities
Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.
Essential Duties & Responsibilities:
Directly supervises dealer responsibilities in accordance with the company policies and procedures.
Responsibilities include training team members, planning, assigning, and directing work.
Appraising performance, rewards, and disciplining team members.
Addressing complaints and resolving problems.
Rating and tracking guests play.
Assist guests in obtaining a marker.
Making sure buy-ins are correct. Insures adherence to all gaming regulations.
Performs all other duties as assigned
Qualifications
High Scholl Diploma required.
Three years table games experience required.
Two years in a Dual-Rated management level capacity or above is preferred.
Must be knowledgeable in all primary casino games and most secondary games.