Banquets Captain - Banqueting Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

POSITION SUMMARY:

Under the direction of the Banquets Manager, the Banquet Captain is responsible for the coordination and execution of banquets and special events. They provide support to the Banquets Manager, while maintaining high standards of service and professionalism.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Casino policies and procedures.
• Coordinates all aspects of banquets and special events, ensuring smooth executions and exceptional guest service.
• Ensure that all guests are promptly and courteously served.
• Assists in the development and implementation of event plans, including timelines, layouts, and staffing requirements.
• Inspects event spaces and equipment to ensure they are clean, well maintained, and set up according to client specifications.
• Ensures the cleanliness of the bar throughout the shift including continually wiping down the bottles and the bar, removing dirty glassware and dishes, etc.
• Provides guidance and assistance to team members in day-to-day tasks.
• Perform other duties as assigned.
  
  

Non-essential Job Functions

• Attend seminars when needed.
  
  

Education And /Or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis)

• High School diploma required.
  
  

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must be at least eighteen (18) years of age.
  
  

Knowledge Of

• Event planning and execution, including knowledge of event logistics, timelines, and layouts.
  
  

Ability To

• Be flexible to work varying shifts and time schedules as needed.
• Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
• Provide exceptional guest service.
• Communicate effectively with guests in English, specific to position duties and responsibilities.
• Speak, read write, and understand basic English to communicate effectively with all guests.
• Be friendly, helpful personality enabling one to handle guest relations pleasantly and effectively.
• Stand for long periods of time (up to four hours in length). Must be able to reach, bend, stoop, and frequently lift up to 50 pounds.
  
  

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Pay Range

Pay Range: $25 - $32