What are the responsibilities and job description for the Lead Valet Attendant - Valet position at Hard Rock Casino Northern Indiana?
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description
POSITION SUMMARY:
The incumbent in this position is responsible for safely handling guests’ and patrons’ vehicles to ensure proper parking, securing, and handling of keys.
Essential Functions
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
(Related education and experience may be interchangeable on a year for year basis)
High School diploma or equivalent required. The skills and abilities necessary for effective performance within this position are typically acquired through two months of on-the-job training or related experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.
Job Description
POSITION SUMMARY:
The incumbent in this position is responsible for safely handling guests’ and patrons’ vehicles to ensure proper parking, securing, and handling of keys.
Essential Functions
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Display positive and professional attitude and presentation at all times when communicating with guest.
- Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
- Responsible for the staging of guest vehicle.
- Responsible for parking guest vehicle in the parking garage.
- Responsible for retrieval of vehicles in a timely manner.
- Assists the Valet Supervisor and ensures that breaks and rotations are being followed as scheduled.
- Attend seminars when needed.
(Related education and experience may be interchangeable on a year for year basis)
High School diploma or equivalent required. The skills and abilities necessary for effective performance within this position are typically acquired through two months of on-the-job training or related experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
- Good driver’s record within the last 48 months and cannot have more than 3 points on record.
- Must provide a current driving record.
- Must be tolerant of moderate to severe weather conditions.
- Excellent customer service skills.
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of employees and guests.
- Remain calm in a hectic, fast-paced atmosphere.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Drive and handle cars of all makes and models, and all types (ie. Automatic, manual, etc.).
- Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
- Must be able to walk/run 90% of shift and stand 10% of shift.
- Must be tolerant of running, stooping, and bending for long periods of time
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.