What are the responsibilities and job description for the Marketing Operations Representative II - Players Club position at Hard Rock Casino Cincinnati?
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description
POSITION SUMMARY:
Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed.
Essential Functions
High school diploma and/or guest service experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
Job Description
POSITION SUMMARY:
Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed.
Essential Functions
- Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati
- Be on-time and at your workstation at the start of your shift
- Know and understand all gaming systems so you can communicate appropriate and correct information to guests
- Obtain 100% on Secret Shops by:
- Speaking first, greeting the guest with a positive comment, and sharing their name with the guest
- Asking how they may assist
- Utilizing the guest’s name
- Assisting the guest and assuring that their needs have been met and exceeded
- Upselling an item of the casino
- Sending the guest to their next destination with a positive parting comment
- Representatives are expected to capture phone numbers and email address of guests
- Work the gaming floor when requested
- Telling guests about Unity benefits
- Helping sign guests up for a card
- Helping to increase rated play
- Assist with promotions and events
- Follow the handbook policies including uniform standards
- Approach peers and leaders with a respectful tone
- Know and understand all promotions so you can effectively communicate them to guests
- Able to stand at the Players Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
- This position reports to the Players Club Supervisor Team
- Other duties as assigned
High school diploma and/or guest service experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
- Must successfully pass background check
- Must successfully pass drug screening
- Must be twenty-one (21) years of age