Marketing Operations Representative II - Players Club

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

POSITION SUMMARY:

Players Club Representatives are responsible for providing the highest level of guest service and ensuring that all processes and procedures are followed, and all guidelines/rules issued by the OCCC are executed.

Essential Functions

• Be responsible for executing the highest level of guest service at Hard Rock Casino Cincinnati
• Be on-time and at your workstation at the start of your shift
• Know and understand all gaming systems so you can communicate appropriate and correct information to guests
• Obtain 100% on Secret Shops by: Speaking first, greeting the guest with a positive comment, and sharing their name with the guest
  
  

Asking how they may assist

Utilizing the guest’s name

Assisting the guest and assuring that their needs have been met and exceeded

Upselling an item of the casino

Sending the guest to their next destination with a positive parting comment

• Representatives are expected to capture phone numbers and email address of guests
• Work the gaming floor when requested
  
  

Telling Guests About Unity Benefits

Helping sign guests up for a card

Helping to increase rated play

• Assist with promotions and events
• Follow the handbook policies including uniform standards
• Approach peers and leaders with a respectful tone
• Know and understand all promotions so you can effectively communicate them to guests
• Able to stand at the Players Club and be approachable, friendly, and outgoing to ensure guests have the best experience at Hard Rock Casino Cincinnati
• This position reports to the Players Club Supervisor Team
• Other duties as assigned
  
  

Education And /Or Experience Requirements

High school diploma and/or guest service experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
• Must successfully pass background check
• Must successfully pass drug screening
• Must be twenty-one (21) years of age