What are the responsibilities and job description for the Customer Service Representative position at Harc, Inc.?
Summary
The Customer Service Representative plays a vital role within the Health Care sector, serving as the primary point of contact for patients and their families. This position is dedicated to ensuring a seamless and compassionate experience by addressing inquiries, resolving concerns, and facilitating efficient communication between healthcare providers and the community. The individual in this role is essential for maintaining high standards of patient satisfaction and operational excellence.
Responsibilities
- Manage incoming calls and inquiries from patients regarding appointments, billing, and general health services with professionalism and empathy.
- Assist individuals in navigating the healthcare system, providing clear guidance on available resources and insurance coverage details.
- Maintain accurate and confidential records of all customer interactions and transactions within the designated database systems.
- Collaborate closely with clinical and administrative teams to coordinate care plans and resolve complex patient issues promptly.
- Educate clients on health protocols, facility policies, and upcoming services to enhance their understanding and engagement.
Pay: $30.00 - $35.00 per hour (Pay level dependent on candidate's relevant experience/training and work performance.)
Job Type: Full-time/ Part-time/ Contract/ Temporary (Optional)
Expected hours: 20-40 hours per week (Monday to Friday)
Job Location: Remote
Requirements
Requirements:
- Candidates must possess a background or significant experience within the Health Care industry.
- Strong verbal and written communication skills are essential for effectively interacting with diverse patient populations.
- Proficiency in managing sensitive information and adhering to strict privacy regulations is required.
- Ability to remain calm and composed while handling difficult situations or emotional conversations.
Benefits
--Competitive salary and benefits package.
--Opportunities for professional development and certification.
--Collaborative and supportive work environment.
--401(k)
--Health insurance
--Paid time off
Salary : $29 - $35