What are the responsibilities and job description for the Program Operations Manager - Inpatient Care Management position at Harborview Medical Center?
The Harborview Medical Center – Social Work Department has an outstanding opportunity for a Program Operations Manager with Inpatient Care Management!
WORK SCHEDULE
- Full-Time / 40 hours per week
- Day Shift
POSITION HIGHLIGHTS
- Be the primary point of contact and coordinator for Inpatient Care Management
- Perform care coordination tasks required to successfully run different programs in care management that will make it easier to move patients to the appropriate level of care
- Serve as the keystone for care coordination within the department, the health care team including: physicians, advanced practice providers, RNs, rehabilitation specialists, social services and external agencies
- Identify the clinical targets and milestones for discharge and lead efforts to eliminate barriers, as needed
- Ensure effective communication of the transition plan to all care team members and facilitate HMC appointment
- May also be involved in process improvement initiatives and other special projects as assigned by Care Management Director
PRIMARY JOB RESPONSIBILITIES
- Facilitate discharges process by making easily navigated by early readiness
- Quality improvement, including: monthly QI meeting and reporting, policies and procedures, regulatory (licensure, credentialing, DOH/WAC changes), Safety Net, departmental standards/data/reports, downtime disaster planning and development of billing
- Training and education, including: centralizing onboarding and standardizing onboarding materials, grand rounds, continuing education and working with students
- Work on grants and contracts, including but not limited to: Grant seeking, Hopelink, Medical Legal Partnership, DSHS onsite work, legal tracking/guardianship invoice oversight
Strong candidates will have post-acute care and/or ambulatory care experience, including coordination with different health plans.
REQUIRED POSITION QUALIFICATIONS
- A Master of Social Work Degree from a program accredited by the Council on Social Work Education AND licensed as a Clinical Social Worker (LICSW) within the State of Washington.
- Minimum 3-5 years professional Social Work experience and effective interpersonal skills, leadership skills, and clinical expertise in the care of acute care patients.
- Minimum 3 years Case Management or discharge planning experience specifically in relation to patients discharging to the community from hospitals and skilled nursing facilities.
Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.
EO/AAE
Salary : $90,576 - $135,864
