What are the responsibilities and job description for the Front Desk Associate position at Harborside Inn?
Job Overview
Harborside Inn is seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests and will play a crucial role in providing exceptional customer service. This position requires strong time management skills, excellent phone etiquette, and the ability to handle administrative tasks efficiently. As a Front Desk Agent, you will ensure that guests have a positive experience from check-in to check-out.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the front desk operations, including checking guests in and out.
- Answer phone calls promptly, providing information and assistance as needed.
- Handle guest inquiries and resolve issues in a timely manner.
- Maintain accurate records of guest information and reservations using computerized systems.
- Perform administrative tasks such as filing, data entry, and managing correspondence.
- Collaborate with Housekeeping and Maintenance to ensure seamless guest experiences.
- Uphold cleanliness and organization at the front desk area.
Experience
- Previous experience in a front desk or customer support role is preferred but not required.
- Strong computer literacy with proficiency in office software and reservation systems.
- Excellent time management skills to prioritize tasks effectively.
- Demonstrated ability to provide high-quality customer service with a positive attitude.
- Familiarity with administrative duties and clerical work is advantageous.
- Ability to communicate clearly and professionally in person and over the phone.
Join our team as a Front Desk Agent where your skills will contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Expected hours: 16 – 32 per week
Schedule:
- 8 hour shift
- Every weekend
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Port Townsend, WA 98368 (Required)
Work Location: In person
Salary : $17