What are the responsibilities and job description for the Medical Assistant position at Harbor?
Job Details
Description
Harbor is seeking a Medical Assistant to join our Toledo team! This position is responsible for patient care under the direction of medical leadership, and/or a licensed health care professional.
Position is full-time, 40 hours per week.
Education/Experience/Other Requirements
Documentation
Benefits
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
Description
Harbor is seeking a Medical Assistant to join our Toledo team! This position is responsible for patient care under the direction of medical leadership, and/or a licensed health care professional.
Position is full-time, 40 hours per week.
Education/Experience/Other Requirements
- Completion of a Medical Assistant program through an accredited college or university.
- Previous experience in Mental Health preferred.
- Must be CMA or RMA test eligible. CMA or RMA prior to employment preferred.
- Must be able to perform clinical and clerical duties as needed.
- Electronic Medical Records experience preferred.
- Must demonstrate excellent customer service skills and a strong commitment towards achieving customer/patient satisfaction.
- Must be proficient and accurate in data entry and be able to navigate through Microsoft Windows based applications.
- Must be able to communicate clearly and effectively with a variety of people and be a team player.
- When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.
- BLS and NCI/CPI Certifications required within 90 days of employment.
- Assists provider with patient care.
- Provides Patient/Family education.
- Assist patients with medication prescriptions and testing procedures as directed by providers.
- May assume responsibilities of determining and responding to the needs of patients and visitors when they contact the practice either by phone or in person.
- May be required to fill in for front desk staff if needed.
- Answers and/or triages patient phone calls.
- Coordinates scheduling of patients' appointments.
- Assists clinical staff and/or providers as needed.
- Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
- Documents in a clear, efficient, and effective manner, in conjunction with leadership and Harbor guidelines.
- Attends meetings as appropriate and serves on office committees as assigned.
- Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
- In providing billable services, fulfills or exceeds unit expectations established by Harbor.
- May float to other locations to accommodate client or agency need.
Documentation
- Responsible for the quality and completeness of the clinical record.
- Develops and updates Individualized Service Plan (ISP) for each client.
- Responsible for accurate and timely documentation which may include but is not limited to: activity/progress notes, ISPs, DPS logs, incident report forms and any other forms necessary to document services.
- Evaluation
- Assesses client needs and formulates a strength-based ISP in conjunction with the client, family and/or significant others.
- Evaluates and revises the ISP according to the client’s responses and needs.
- Crisis prevention/intervention
- Follows crisis prevention/intervention protocols.
- Ongoing interventions
- Provides support, education and consultation to clients, families, and/or significant others.
- Provides therapeutic interventions as noted in the ISP to maintain the client in the least-restrictive environment and to enhance client and family functioning.
- Monitors clients to identify and minimize effects of psychiatric symptoms.
- Provides education on self-management of symptoms to client, families, and/or significant others.
- Collaboration
- Assists the client and family in increasing social support skills and networks.
- Coordinates indicated evaluations and assessments by internal and/or external providers.
- Coordinates and monitors all services identified in the ISP.
- Provides assistance in gaining access to essential community resources.
- A leading provider of mental health and substance use treatment for over 100 years
- 350 clinical staff serve over 24,000 clients across multiple locations and in the community each year
- Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Benefits
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Employee referral bonuses
- Ability to make a difference in your community!
