What are the responsibilities and job description for the Community Outreach Specialist - Benefit Bridge Program position at Harbor?
Job Details
Description
Harbor is seeking a Community Outreach Specialist to join the Toledo team! This position works independently, under the guidance of leadership, to interface with a wide range of community members, stakeholders, and employers, conducting strategic outreach and community organizing efforts to advance the Benefit Bridge Program and increase community awareness for referrals.
Position is full-time, 40 hours per week.
Education/Experience/Other Requirements
DOCUMENTATION
Benefits
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
Description
Harbor is seeking a Community Outreach Specialist to join the Toledo team! This position works independently, under the guidance of leadership, to interface with a wide range of community members, stakeholders, and employers, conducting strategic outreach and community organizing efforts to advance the Benefit Bridge Program and increase community awareness for referrals.
Position is full-time, 40 hours per week.
Education/Experience/Other Requirements
- Minimum of Bachelor’s degree in counseling, social work, education, communication, marketing, or closely related behavioral/mental field from an accredited college or university, plus 1 year of experience in community outreach; or an Associates’ degree plus 3 years’ experience in community outreach; or 5 years’ experience providing community outreach to promote programming.
- Preference will be given to candidate who is licensed in Ohio (LSW or LPC) and to the candidate who has experience in promoting social service programs.
- Must be proficient and accurate in computer use, including Microsoft Word.
- CPR/First Aid Certification required within 90 days of employment.
- Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.
DOCUMENTATION
- Maintain contact and event repository for tracking.
- Utilize Salesforce for general documentation.
- Responsible for accurate and timely documentation which includes, Activity/Progress Notes, Employer job orders (job openings), Employer Contacts, Meeting notes, Incident Report forms and any other forms necessary to document services provided.
- Types documentation in the format appropriate and acceptable to Harbor.
- Collaborate with Harbor Marketing to build a strong online social media presence by actively engaging with constituents via the program’s website and social media.
- Researches, develops, and coordinates design of direct marketing materials (mailers, flyers, newsletters, giveaways, etc.) to promote department activities and programs.
- Implements outreach strategies which meet funding and legislated requirements; organizes, facilitates, and leads community meetings, keeping meeting records or minutes as appropriate; creates and conducts presentations, prepares curriculum and materials for the education of the community and other service providers.
- Promotes the Benefit Bridge Program and collaborates with community organizations, employers, Human Resource departments, community members and/or other stakeholders.
- Acts as a liaison between the Benefit Bridge Program and the community and reports all updates to Lucas County Jobs and Family Services.
- Trains, mentors, educates, and guides Benefit Bridge staff on the community outreach and engagement requirements for the program.
- Plans, organizes, and participates in celebration events designed to strengthen relationships between local neighborhoods and other partners.
- Plans, attends, and gives presentations at community events, workshops, orientation events, and presentations; partners with other agencies and employers to promote Benefit Bridge Program.
- Generates orders and provides promotional materials to the public; manages distribution and inventory of publications.
- Demonstrates understanding of current technology and trends in the profession.
- Techniques for building and maintaining strong partnerships with community organizations relevant to the area(s) of responsibility.
- Practice the policies and procedures relating to the Benefit Bridge Program through Lucas County JFS and Harbor.
- Techniques for providing a high level of customer service by effectively working with the public, vendors, contractors, and County staff.
- Techniques of effective oral and written communication; proper spelling, grammar, and punctuation.
- Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
- Develop and implement effective community outreach programs.
- Actively recruit for the Benefit Bridge Program.
- Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
- Communicate clearly and concisely, both orally and in writing.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
- Attends regular meetings with Lucas County Jobs and Family Services to receive technical assistance and report updates.
- Collaborates with local Chamber of Commerce and Financial Opportunity Centers to meet the core mission of the Benefit Bridge Program.
- Provides assistance in gaining access to essential community resources and linking with appropriate vocational resources (OOD, ODJFS, BWC, etc.).
- Meet monthly with Harbor Marketing Department go identify methods and techniques of planning and implementing an effective public outreach program; styles and techniques in writing talking points, brochures, social media, and web content.
- Research techniques and practices for developing effective public outreach campaigns, community education programs, and presentations and share with Harbor Marketing.
- Collaborates with Harbor Marketing to gather metrics for measuring and reporting the effectiveness of public outreach and education efforts.
- A leading provider of mental health and substance use treatment for over 100 years
- 350 clinical staff serve over 24,000 clients across multiple locations and in the community each year
- Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Benefits
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Employee referral bonuses
- Ability to make a difference in your community!