What are the responsibilities and job description for the Housekeeper position at Harbor's Edge Norfolk?
Description
Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services.
Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor’s Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care.
We are seeking highly qualified part- and full-time Housekeepers to join our team in providing exceptional service to our residents and staff. The ideal candidates will have experience in senior living environments such as long-term care, assisted living, or memory support, along with a passion for serving older adults.
Housekeepers are responsible for performing assigned cleaning and housekeeping duties throughout the facility in accordance with established quality, safety, and service standards.
Key Responsibilities
REQUIREMENTS:
Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services.
Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor’s Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care.
We are seeking highly qualified part- and full-time Housekeepers to join our team in providing exceptional service to our residents and staff. The ideal candidates will have experience in senior living environments such as long-term care, assisted living, or memory support, along with a passion for serving older adults.
Housekeepers are responsible for performing assigned cleaning and housekeeping duties throughout the facility in accordance with established quality, safety, and service standards.
Key Responsibilities
- Perform daily, weekly, and scheduled deep-cleaning tasks in resident rooms, bathrooms, common areas, and healthcare spaces.
- Disinfect high-touch surfaces regularly to support infection control and resident safety.
- Respond promptly to housekeeping requests and service calls from residents and staff.
- Ensure resident rooms are maintained in a clean, orderly, and comfortable condition while respecting privacy and personal belongings.
- Follow proper procedures for handling and disposing of waste, including regulated or potentially hazardous materials.
- Maintain cleaning carts, equipment, and supply storage areas in a clean, organized, and safe condition.
- Restock housekeeping supplies and linens in assigned areas as needed.
- Report maintenance issues, safety hazards, or equipment concerns to appropriate departments promptly.
- Support infection control and outbreak response cleaning procedures as directed by management.
- Assist with laundry services as needed, including sorting, washing, folding, and delivering linens and personal laundry.
- Follow safety procedures when using cleaning chemicals and equipment, including proper labeling and PPE use.
- Maintain professional and respectful interactions with residents, families, visitors, and staff at all times.
- Assist with room turnovers and special cleaning projects as assigned.
- Attend required training sessions and participate in ongoing housekeeping and safety education.
REQUIREMENTS:
- High School Diploma or GED required.
- At least one (1) year of housekeeping experience required; CCRC, long-term care, or senior living experience preferred.
- Knowledge of infection control, sanitation standards, and safe cleaning practices in healthcare/senior living environments.
- Ability to follow established procedures, safety protocols, and regulatory guidelines consistently.
- Strong attention to detail and ability to maintain high cleanliness standards in resident rooms and common areas.
- Excellent communication and interpersonal skills with a service-oriented, resident-focused approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Compassionate, patient, and professional demeanor when working with older adults, including memory care residents.
- Knowledge of proper use of cleaning chemicals and PPE.
- Ability to prioritize tasks and respond to changing needs.
- Physically able to perform duties, including standing, walking, bending, lifting up to 50 lbs., and pushing carts.
- Flexibility to work weekends, holidays, and overtime as needed.
- Medical/Dental/Vision Insurance
- Paid Time Off Six Paid Holidays
- Employee Assistance Program (EAP)
- Employer Paid - Basic Life & AD&D Insurance
- Employer Paid - Short-term and Long-term Insurance
- 403(b) Retirement Savings Plan w/ Employer Contribution
- College Tuition Reimbursement
- Employer Paid - Certification Training
- Legal Resources & Identity Protection Plan
- Benefit offerings vary according to employment status.