What are the responsibilities and job description for the Environmental Services Supervisor position at Harbor's Edge Norfolk?
Description
Harbor’s Edge is a premier 5-star, resort-style Continuing Care Retirement Community (CCRC) located along the Elizabeth River in Norfolk, VA. Our community features 300 Independent Living residences, a 33-bed Skilled Nursing Unit, a 40-bed Assisted Living Unit, and a 34-bed Memory Support Unit.
Recognized by U.S. News & World Report’s 2025 Best Senior Living Program, Harbor’s Edge earned “Best” distinctions in Independent Living – Activities & Enrichment, Feels Like Home, and Food & Dining, and was also named a Best Senior Living Community.
We are seeking a full-time Environmental Services Supervisor to oversee housekeeping operations and ensure services meet established cleanliness, quality, and safety standards. Reporting to the Manager of Environmental Services (EVS), this role is responsible for supervising and training housekeeping staff, promoting safe work practices, modeling service excellence, and serving as a key resource for the team.
The ideal candidate will have at least three (3) years of progressive EVS experience in a long-term care, retirement community, or hospital setting, including cleaning, floor care, and fabric care, as well as three (3) years of leadership or supervisory experience. Strong knowledge of healthcare regulations, staff training, performance management, and documentation is required.
Key Responsibilities
REQUIREMENTS:
Harbor’s Edge is a premier 5-star, resort-style Continuing Care Retirement Community (CCRC) located along the Elizabeth River in Norfolk, VA. Our community features 300 Independent Living residences, a 33-bed Skilled Nursing Unit, a 40-bed Assisted Living Unit, and a 34-bed Memory Support Unit.
Recognized by U.S. News & World Report’s 2025 Best Senior Living Program, Harbor’s Edge earned “Best” distinctions in Independent Living – Activities & Enrichment, Feels Like Home, and Food & Dining, and was also named a Best Senior Living Community.
We are seeking a full-time Environmental Services Supervisor to oversee housekeeping operations and ensure services meet established cleanliness, quality, and safety standards. Reporting to the Manager of Environmental Services (EVS), this role is responsible for supervising and training housekeeping staff, promoting safe work practices, modeling service excellence, and serving as a key resource for the team.
The ideal candidate will have at least three (3) years of progressive EVS experience in a long-term care, retirement community, or hospital setting, including cleaning, floor care, and fabric care, as well as three (3) years of leadership or supervisory experience. Strong knowledge of healthcare regulations, staff training, performance management, and documentation is required.
Key Responsibilities
- Plan, organize, supervise, and evaluate EVS housekeeping operations and staff performance.
- Conduct routine inspections, assign work, monitor quality standards, and ensure timely completion of duties.
- Train and support EVS staff on departmental procedures, safety standards, and proper use of equipment and supplies.
- Communicate effectively with staff, management, residents, and visitors; relay operational updates and staff concerns to management.
- Assist with quality assurance initiatives, reporting, compliance monitoring, and maintaining department documentation.
- Maintain staffing schedules and provide coverage support for call-outs, shortages, special events, weekends, holidays, and on-call needs.
- Ensure public areas, resident units, healthcare spaces, laundry rooms, and ancillary areas are clean, organized, and maintained to survey-ready standards.
- Coordinate with other departments to ensure excellent service delivery and resident satisfaction.
- Monitor inventory, equipment maintenance, and repair schedules to support safe and efficient operations.
- Maintain accurate inspection records, project tracking, and related departmental documentation.
REQUIREMENTS:
- High School Diploma or GED required.
- Minimum of three (3) years of progressive EVS experience in a long-term care, CCRC, or hospital setting, including cleaning, floor care, and fabric care, with at least one (1) year of lead or supervisory experience overseeing a large team.
- Strong interpersonal, verbal, and written communication skills, with the ability to lead by example, exercise sound judgment, and work effectively both independently and as part of a team.
- Excellent organizational, time management, and problem-solving skills with strong attention to detail and the ability to work efficiently under pressure.
- Ability to work respectfully and compassionately with older adults while maintaining confidentiality and professionalism.
- Knowledge of proper cleaning methods, floor care techniques, equipment operation, and safe handling of cleaning supplies and chemicals.
- Basic computer proficiency and ability to use standard office equipment and software programs.
- Ability to stand, walk, bend, kneel, reach, and move throughout a large community for extended periods of time.
- Ability to frequently lift up to 25 lbs. unassisted and exert up to 50 lbs. with or without assistance or appropriate equipment.
- Medical/Dental/Vision Insurance
- Paid Time Off Six Paid Holidays
- 403(b) Retirement Savings Plan w/ Employer Contribution
- Employer Paid - Basic Life & AD&D Insurance
- Employer Paid - Short-term and Long-term Insurance
- College Tuition Reimbursement
- Employer Paid - Certification Training
- Employee Assistance Program (EAP)
- Legal Resources & Identity Protection Plan
- Benefit offerings vary according to employment status.