What are the responsibilities and job description for the Office Administrator position at Harbor Point Heating and Air?
Office Administrator – HVAC Company
Location: Baltimore County, MD | Hybrid after initial onboarding period | Full-Time
About the Role
We're an established HVAC company looking for an experienced Office Administrator to join our team right away. This role keeps our office running smoothly - managing schedules, customer communications, paperwork, and day-to-day operations that support our technicians and keep our customers happy.
This position starts with in-office for training and onboarding, then transitions to a hybrid schedule once you're up to speed.
What You'll Do
- Answer phones, respond to customer inquiries, and schedule service appointments
- Coordinate technician schedules and dispatch for service calls
- Process invoices, payments, and basic bookkeeping tasks
- Maintain customer records and service history in our system
- Order and track supplies, parts, and equipment as needed
- Handle general office correspondence, filing, and administrative support
- Assist with permits, licensing paperwork, or vendor communications as needed
What We're Looking For
- Prior experience as an office administrator, coordinator, or in a similar role (HVAC or trades industry experience)
- Strong organizational skills and attention to detail
- Comfortable with scheduling software and basic accounting tools
- Excellent phone manner and customer service skills
- Reliable and able to work independently once trained
What We Offer
- Competitive pay based on experience
- Hybrid schedule after initial in-office training period, potential for full remote
- Health, Dental, Vision, 401K Benefits, and PTO.
- A supportive, close-knit team environment
Salary : $52,000 - $62,400