What are the responsibilities and job description for the Domestic Violence Client Advocate position at Harbor House?
This position is for up to 24 hours per week and applicants must be able and willing to work 3nd shift (12:30 a.m. to 8:30 a.m.) weekdays and occasional weekends. Occasionally, may need to work 2nd shift (4:30 p.m. to 12:30 a.m.).
Aids residential clients with daily needs and provides information concerning policies, facilities, and services by performing the following duties. Answers the hotline.
Bilingual or bi-cultural applicants are highly encouraged to apply. $1/hour pay differential for individuals fluent in English and Spanish.
RESPONSIBILITIES
Answers phone and hotline; converses with clients to provide crisis intervention, support, assistance and information.
Explains guidelines and policies established by organization. Facilitates residential meetings to advise residential clients needing assistance in child care, food, money management, housekeeping issues, and updating client chore list as needed.
Informs residential clients of facilities such as bedrooms, kitchen, laundry and playground and demonstrates use and care of equipment for client use.
Provides information on location and nature of available community services such as clinics and recreation centers.
Assists with client follow-up as assigned.
Documents all interaction with clients and maintains record keeping system by: completing intakes on arrival of residential clients, preparing new client files and information packets, completing monthly grids to ensure accuracy of client records (each of the duties as assigned).
Performs housekeeping duties including but not limited to: vacuuming, mopping, steaming, and disinfecting all areas of the shelter.
Assists with computer data entry as assigned.
Must be open-minded and accepting of individuals with different beliefs and worldviews.
Remains informed of domestic violence issues; attend in-service trainings
Performs job responsibilities to maintain an atmosphere of cohesiveness
Adheres to:
- Personnel Policies and Procedures
- Communication Guidelines
- Mandated Reporter Contract
- Confidentiality Contract
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
BACKGROUND CHECKS
This position requires the successful completion of multiple types of background checks. Advancement through the interview process or any offer of employment is contingent upon the results of these checks.
ABOUT HARBOR HOUSE
We're committed to creating a diverse, inclusive work culture that closely matches the diversity of our clients. Harbor House’s mission is to empower individuals, families and communities by providing domestic violence programs, advocacy and prevention. Harbor House is a domestic violence agency that serves Iroquois and Kankakee Counties. Its comprehensive services include a 24-hour hotline at 815-932-5800, chatline at harborhousedv.org, counseling for adults and youth, support group, emergency shelter, support with the court system, connections to community agencies, prevention and outreach initiatives, and more. To learn more about Harbor House, visit harborhousedv.org.
Job Type: Part-time
Pay: $17.68 - $23.93 per hour
Benefits:
- Flexible schedule
- Paid time off
- Retirement plan
Application Question(s):
- Why do we want to join the Harbor House team as a Client Advocate?
Language:
- Spanish (Preferred)
Ability to Commute:
- Kankakee, IL 60901 (Required)
Work Location: In person
Salary : $18 - $24