Patient Reception Specialist - Round Rock

Harbor Health looking for a skilled Patient Reception Specialist to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center.

Patient Reception Specialists will perform work that is central to ensure the clinic operations run smoothly. Their essential duties will include informing patients of relevant and required information for their visit and providing clear communication around the services they are scheduled to receive while having an understanding of back office needs and jumping in when necessary. 

Our AMAs will be responsible for:

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR  
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures  
• Keep the reception and patient waiting areas clean and organized 
• Potentially collaborating with the clinical team to execute care tasks as ordered by our providers
• Completing opening and closing tasks each day to prepare for daily operations

Successful PRS's will have:

• High School Degree or equivalent
• Minimum of 3 years of experience in primary care
• CPR Certification
• Computer skills with the ability to enter information in the E.H.R. system and compile reports or data as requested
• Ability to read, write, and speak English
• Skill in providing excellent customer service and support; organizing and prioritizing workload and meeting deadlines; and excellent written and verbal communication
• Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic, and professional backgrounds
• Ability to work effectively with managers, co-workers, members of the public and professional groups
• Ability to communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing), consistently demonstrate positive/proactive customer service attitude
• Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all employees and members of the public
• Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships, and effectively assist providers

If you are passionate about health care and you want to create something new together, please apply to be a part of our team!

Physical Requirements of the role include:

Working irregular hours Physically demanding, moderate-stress environment Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions Pushing and pulling heavy objects Full range of body motion including handling and lifting clients Position requires light to moderate work with 50 pounds maximum weight to lift and carry Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing

Additional Skills & Experiences Preferred include:

Bilingual English/Spanish Experience with Phlebotomy BLS Certification