Staff Nurse SUD Program Coordinator

Offering a $5000.00 Sign-On Bonus!*

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. 
Harbor Health is currently seeking an RN SUD Care Program Coordinator to join our team at the Harbor Community Health Center in Hyannis .

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role: 

The CCRN SUD (Substance Use Disorder) Care Program Coordinator is a Complex Care Registered Nurse (CCRN) for SUD Care responsible for providing high-quality, patient-centered care for individuals with substance use disorders, with 75% of time dedicated to direct patient care. Reporting to the Clinical Nurse Manager, the Coordinator also performs administrative duties, ensuring compliance, quality monitoring, and effective coordination of Harbor Health’s SUD services across all sites. This role focuses on delivering evidence-based treatment in collaboration with an interdisciplinary care team. 

Responsibilities:

Patient-Facing Responsibilities (75%): 

• Conducts initial assessments and intakes, gathering histories including social, medical, mental health, substance use, and medication history.
• Triages and provision of low-barrier access for all phone and walk in inquires for treatment.
• Reviews assessments with the SUD clinical team to determine appropriate care plans. 
• Manages patient care plans, performs crisis intervention and management of referrals.
• Collaborates and communicates with the SUD team, attending meetings as required. 
• Provides ongoing education, support, and service coordination for patients. 
• Serves as liaison and provides education and support for primary care teams and community partners such as hospitals, VNA, labs or other medical offices, outreach and teams. 
• Assists in creating clinical forms and ensures meticulous documentation.
• Collects pertinent data and specimens, reviews commonly found results with patients, taking clinical actions per protocol. 
• Administers immunizations as requested by providers or per protocol and accurately documents in the EMR.
• Coordinates with the pharmacy and SUD Care team on medication orders, medication administration, prescriptions, and refills. 
• Counsels patients on relapse prevention and pharmacotherapy and provides referrals and resources for non-pharmacotherapy as indicated. 
• Provides follow-up care, scheduling clinical visits and phone support. 
• Engages in primary care and addiction-related projects. 
• Collects and submits required data for the Bureau of Substance Abuse Services. 
• Assists with phone triage, prescription refills, follow-up test results, and managing medical issues. 
• Assists providers in the provision of care: procedures, injections, EKG’s, referrals, prior authorization, specialty pharmacy, security and documentation of controlled substances. 
• Performs all nursing duties in accordance with Massachusetts Nursing Practice Act, while adhering to Harbor Health policies and procedures. 
• Follows HHSI policy when disposing of biohazardous materials, labeling and handling all materials.

Administrative Responsibilities (25%):

• Collaborates with nursing leadership and the Director of SUD Care on compliance activities, including policy and protocol development, maintaining accurate documentation, monitoring treatment outcomes, and preparing reports for regulatory agencies. 
• Participates in program planning and quality improvement initiatives to enhance service delivery. 
• Coordinates patient referrals to internal and external providers, ensuring continuity of care. 
• Supports training and education for team members involved in SUD services, promoting adherence to evidence-based care standards. 
• Maintains accurate patient records in the electronic health record (EHR) system, ensuring all care activities are documented appropriately. 
• Attends team meetings, case conferences, and community outreach events to support Harbor Health’s SUD program goals.

Requirements: 

• Successful completion of a nursing program (RN), BSN preferred 
• Current Registered Nurse (RN) license in Massachusetts required
• Certification as a Certified Addictions Registered Nurse (CARN) or commitment to obtain within 6 months of hire
• Current BLS (Basic Life Support for Healthcare Providers) Certification 
• Minimum of 2 or more  years of clinical experience in substance use disorder treatment, behavioral health, or addiction medicine
• Proven strong leadership, critical thinking, problem-solving, administrative  and organizational skills to meet competing priorities  
• Experience with medication-assisted treatment (MAT) programs and withdrawal management preferred
• Experience in outpatient or community health settings, with a focus on cultural sensitivity and the ability to work comfortably with diverse economical, racial, multi-linguistic and ethnic populations, is highly desirable
• Comprehensive understanding of substance use disorders, MAT protocols, and withdrawal management. Excellent communication and interpersonal skills, with the ability to build trust with patients and collaborate effectively with care teams
• Basic to Intermediate knowledge of Microsoft Office 365 including Word, Excel, Outlook and Teams, OCHIN/EPIC Electronic Medical Record (EMR) experience preferred
• Experience or training in de-escalation preferred
• Requires knowledge of processes and community resources and agencies relative to health, protective services, crisis intervention, disability, etc. to aid in adjusting or tapering controlled substances
• Willingness to train and orient new personnel
• Strong patient advocate and an anti-stigma change agent

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

*Sign on bonus: Half on hire and remainder at 90 days, former employees of Harbor Health no eligible.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.  When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law).