What are the responsibilities and job description for the Community Health Worker position at Harbor Health Services, Inc.?
Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for an talented Community Health Worker to join our team at the Harbor Community Health Center - Plymouth.
Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!
Role:
The Community Health Worker (CHW) works with the patient’s primary care and behavioral health team to address the complex non-medical needs that can negatively affect a person’s health and well-being. The Community Health Worker promotes patient-centered comprehensive and coordinated care supporting the patient and their family in navigating medical, social services and legal systems.
Responsibilities:
The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law).
Monday through Friday 8:00 am-4:30 pm. Scheduled hours can be negotiated with potential of one remote day after 6 months of employment.
40 hours weekly
Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!
Role:
The Community Health Worker (CHW) works with the patient’s primary care and behavioral health team to address the complex non-medical needs that can negatively affect a person’s health and well-being. The Community Health Worker promotes patient-centered comprehensive and coordinated care supporting the patient and their family in navigating medical, social services and legal systems.
Responsibilities:
- Establishes trusting relationships with patients and their families.
- Establishes good working relationships with patients’ primary care teams, the Behavioral Health team, substance use treatment team, Client Services, Financial Counselors, Interpretive services, front desk staff, Referrals Department, Call Center, the WIC program, Food Pantry staff, and other clinical specialists so that all team members are empowered to refer to the CHW.
- Connects patients with concrete community resources, including food resources, subsidized childcare, housing, legal services, financial assistance, IEP’s with school systems and immigration services.
- Actively listens to patients/clients, analyzes needs and concerns and applies knowledge of health center and community resources to assist in resolving issues.
- Provides direct assistance to patients with completing paperwork to access resources and benefits when literacy, language or comprehension is a barrier.
- Assists patients with completing applications and registration forms.
- Assists patients with navigating services of third-party agencies, such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Fuel Assistance, Low Income Housing applications, SNAP benefits, Transportation Services and homeless shelters.
- Assists patients with complex medical needs coordinate appointments, assists with scheduling transportation, and with any other barriers for patients getting to their appointments, including assisting with appointment reminders.
- Connects patients to and assists with accessing Social Security Disability and Department of Transitional assistance benefits, including support with the application process, interview preparation, completing needed paperwork and follow up.
- Actively participates in complex care team meetings, SUD team meetings, and care conferences at the Behavioral Health department meetings, and other team meetings as assigned.
- Coordinates services to ensure quality standards are met for value based contracts.
- Documents and manages clear care plans, goals and referrals in EPIC.
- Maintains updated information on contacts with community partners/agencies.
- During emergency operations may be required to report to work or remain at work.
- Duties requires travel between Health Centers and to other consortium clinics as needed
- Must be able to travel in a timely manner to other HHSI sites and other outside agencies as needed
- Bachelor’s degree in Social Work, Psychology, Human Services or related field preferred or may substitute 4 or more years of similar work experience for the Bachelor’s degree
- Massachusetts CHW certification required (or obtained within 2 years of hire)
- Current BLS (Basic Life Support for Healthcare Providers) Certification required
- 2 years of experience working in a community-based setting and/or experience working with youth and families preferred
- Ability to initiate and maintain positive working relationships with Harbor staff and staff at other organizations
- Knowledgeable of the local community resources
- Good communication skills
- Written and oral fluency in English required, fluency in Spanish, and/or Brazilian Portuguese preferred
- Experience working in a multi-cultural setting
- Microsoft Office 365 proficiency including Word, Excel and Outlook and Teams; basic computer skills, knowledge of Electronic Medical Record a plus (EPIC/OCHIN preferred)
The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law).
Monday through Friday 8:00 am-4:30 pm. Scheduled hours can be negotiated with potential of one remote day after 6 months of employment.
40 hours weekly
Salary : $22 - $32