Specialist, Retail Events

The Retail Specialist supports daily store operations, key initiatives, tests, and events across 1,600 stores with functions such as documentation, gathering feedback, analysis, and project execution. They work with cross-functional teams to improve processes and ensure stores get the information needed to run smoothly.

Duties and Responsibilities

• Assist and participate in effective communication and collaboration between corporate, stores, and field leadership.
• Gather and consolidate qualitative and quantitative feedback on systems, processes, and store experiences using surveys, internal communication platforms, and store visits.
• Facilitate support ticket and issue resolution.
• Document requirements, project plans, business cases, processes (SOPs, resource guides, job aids, etc.), policies, and presentations in alignment with all standards.
• Support cross-functional workstreams to ensure projects meet stated objectives while remaining on time and on budget.
• Execute analysis, testing, validation, and implementation efforts for process and system changes and deployments.
• Develop and maintain subject matter expertise on retail systems and processes.
• Additional duties as assigned.

Scope

• Staff supervision and development: No
• Decision making:
  • Operates with moderate autonomy within agreed-upon parameters
• Travel: Up to 25%
• Flex Designation: Anywhere

The anticipated salary range for this position is $65,600 – $98,300 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

Education and Experience

• High School or GED
• 4 Year / Bachelor’s Degree Business or related field.
• 3 years working in a similar corporate role.
• 3 years working with a company that has brick-and-mortar store locations and knowledge of retail operational processes

Skills

• Customer Focus: Committed to exceeding the needs of store teams, Field Leaders, and corporate partners.
• Technical Acumen: Comfortable working across multiple retail systems and platforms; able to quickly learn new tools and processes.
• Organization: Deliverables are detail oriented and completed with a high level of quality.
• Communication: Writes and speaks clearly and professionally to a variety of audiences.
• Prioritization: Skilled in balancing multiple tasks, deadlines, and project streams.
• Specific software experience based on Retail Ops role:
• PI/Ops: Strong knowledge of Microsoft Office Suite (including intermediate Excel skills);SQL, Databricks or scripting knowledge is a plus;
• Comms: Strong knowledge of Microsoft Office Suite, particularly Word, PowerPoint, Excel, and Outlook a requirement;
• Design: Strong knowledge of Microsoft Office Suite, particularly Word, PowerPoint, Excel, and Outlook a requirement and Adobe Creative Suite

Physical Requirements
Corporate - Remote - General office environment requiring ability to: *Stand, walk, sit for extended periods of time . *Speak and listen to others in person and over the phone and video conferencing. *Use keyboard and read from computer screen and reports. *The ability to lift up to 15 lbs.

Safety
Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

We’re a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.