Demo

Manager, Operations II

HarbisonWalker International
Niagara, NY Full Time
POSTED ON 9/23/2025
AVAILABLE BEFORE 10/22/2025
Job Description

HWI has a fantastic opportunity to join our Operations Team as a Manager, Operations II.

Summary

For the Manager, Operations II, the safety and health of employees takes precedence over any other duties of this position. The Manager, Operations II is responsible for the daily production and maintenance functions of plant operations. This includes the installation and maintenance of equipment, creating and maintaining training programs for employees including Standard Operating Procedures (SOP’s), managing the daily work flow and implementing maintenance programs, and insuring adequate spare parts levels are maintained.

Responsibilities

  • Supervising production technicians, maintenance technicians and production team leaders to ensure that machines and people meet daily goals for safety, quality and production; Driving the optimization of production throughput/outputs and product quality
  • Driving continuous improvement initiatives and projects through application of lean 6 Sigma, building and sustaining a strong foundation: 5S, problem Solving, KPI, visual Management, Managerial Practice, coordinating root cause investigations of production incidents and operational failures to identify mitigations, resolutions, and responses in a timely manner.
  • Developing and sustaining maintenance systems applying TPM principle and ensuring maintenance tasks (planned, PM and unplanned) are performed promptly and on-time
  • Leading, developing, coaching and evaluating Operations Team; working with management peers help develop and maintain a positive work environment for all employees.
  • Reporting out on key performance indicators (KPIs) and implementing actions to continuously improve them (OEE, Productivity, Quality, Adherence to Plan) Delivering targeted costs and propose plan to optimize both variable and direct costs

Requirements

  • Requires B.S. in Engineering, preferably Chemical or Mechanical, or Operations Management or substantial equivalent experience
  • Requires interpersonal skills in dealing with employees and customers, mechanical aptitude.
  • Extensive knowledge and leadership in the principles and practice of Lean, Six Sigma, continuous improvement models; participated in related improvement projects
  • Good practice and knowledge of ERP (Oracle preferred)
  • Strong team player with the ability to teach others (coaching) and communicate effectively with all levels of the organization
  • Ten (10) years’ experience in Batch manufacturing, high SKU, low volume, supplying a distribution network
  • Requires five (5) to seven (7) years of multiple shift production management experience including operations, service, maintenance and management functions.
  • Practical experience implementing and sustaining Operational Excellence Programs: Lean Manufacturing, 6 Sigma, TPM
  • Strong technical background and experience in implementing maintenance system
  • Previous Experience in New equipment start up and factory scale up

Physical And Environmental Requirements

  • Physical Activity: Requires more than 2/3 of time talking or hearing; 1/3 to 2/3 of time standing, walking and / or sitting; and less than 1/3 of time using hands and fingers, reaching, climbing/balancing, stooping/kneeling/crouching/crawling; and/or tasting/smelling.
  • Lifting: Requires lifting sometimes in excess of 100 pounds less than 1/3 of time.
  • Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus.
  • Environment: Requires 1/3 to 2/3 of time working near moving mechanical parts and less than 1/3 of time exposed to fumes or airborne particles, working with explosives, in an office setting, working in high, precarious places, exposed to outdoor weather, extreme heat, vibration, and/or the risk of electrical shock.
  • Noise: Requires exposure to moderate noise

About Us

HWI, a member of Calderys

HWI is the largest supplier of refractory products and services in the United States.

With manufacturing sites and distribution centers across the Americas, as well as the major refractory industry research facility in North America, HWI serves virtually every major industry that requires refractory solutions to enhance production and protect assets. HWI is consistently recognized for its talented experts, industry firsts, and intensely driven excellence.

We’re actively expanding our team of dedicated, enthusiastic people — particularly in research and development, engineering and manufacturing, product management, and sales. As a dynamic, growing global refractory leader, we offer competitive compensation, benefits packages, and wellness programs. As an Equal Opportunity Employer, we are committed to a diverse workforce.

For more information, visit https://thinkhwi.com/

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