What are the responsibilities and job description for the Distribution Center Coordinator position at HarbisonWalker International?
HWI has a fantastic opportunity to join our Distribution Center as a Distribution Center Coordinator.
Summary
The Distribution Center Coordinator assures the smooth operation of the loading dock and all inbound/outbound loads from the sourcing center. This role prepares loads, creates documents, and schedules carriers for all loads from their sourcing center. The Distribution Center Coordinator handles customer calls, providing immediate customer service help in all areas and will play a major role in the distribution centers inventory management processes. In addition, this role is the point person for the safe daily operation of the distribution center by performing daily Gemba walks and recording safety observations/corrections.
This role may have on-call 24/7/365 requirements for after hours and weekend emergency shipments.
Responsibilities
- Performing inbound and outbound logistics requirements including:
- Processing inbound and outbound orders through Oracle Transportation Management (OTM) and Carrier Point
- Preparation of all required documentation required for shipments
- Receiving/inspecting of inbound inventory, logging inventory into OTM, and stocking inventory in the proper location
- Fulfilling customer orders and preparing for shipment
- Loading shipments and unloading deliveries at the sourcing center
- Performing customer service responsibilities including:
- Interacting with customers via email, phone, etc. to provide a prompt response to inquiries
- Processing customer quote requests
- Managing and processing incoming customer orders and requests
- Following up on commitments to customers and internal constituents
- Maintaining customer records
- Providing customer support with our customer facing tools and resources
- Performing inventory management responsibilities including:
- Performing weekly cycle counts and physical inventories to assure inventory accuracy
- Reviewing days to expire on items
- Consolidating inbound loads to maximize shipment loading
- Reporting of any SCRAP inventory due to shelf life or quality concerns
- Ensuring the safe operation of the distribution center through the daily inspection and safe operation of all material handling equipment (forklift, pallet jack, dock leveler, pallet turntables), performing daily GEMBA walks of the distribution center and weekly safety observations
- Managing and maintaining relationships with local less than truckload (LTL) carriers and drivers to allow for on time pickups and deliveries
Requirements
- High School diploma/GED required
- Computer operation skills including proficiency in Microsoft Office Suite and Oracle ERP
- Knowledge of warehouse operations including inventory control, safety, and operation of a forklift
- Exceptional customer service, interpersonal, communication and problem-solving skills and the ability to work effectively in a team environment
- Organizational skills with accurate and precise attention to detail
- Efficient management of time and the ability to meet deadlines
- Ability to multitask, prioritize and work independently
- Ability to handle stressful situations in a professional manner
- The Distribution Center Coordinator requires zero (0) – two (2) years of experience loading and unloading trucks, inventory procedures, operation of a forklift, scheduling and making deliveries and dealing directly with customers.
Physical and Environmental Requirements
- Physical Activity: Requires up to 2/3 of the time standing, talking/hearing; 1/3 to 2/3 of time walking, sitting, using hands/fingers to handle and/or feel or reaching with hands and arms; and less an 1/3 of time climbing or balancing, stooping, kneeling, crouching or crawling.
- Lifting: Requires lifting up to 50 pounds up to 1/3 of the time.
- Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus.
- Environment: Requires 1/3 to 2/3 of time in an office setting, in wet/humid conditions and working near moving mechanical parts; and less than 1/3 of time in extreme heat or cold, in outdoor weather conditions, working in high, precarious places, exposed to fumes or airborne particles, at risk of electrical shock and exposed to toxic/caustic chemicals.
- Noise: Requires exposure to moderate noise.