Door and Window Technician

Door & Window Technician

Company: Harbin Lumber Company, Inc.

Reports To: General Manager

Job Type: Full-Time | Competitive Hourly Overtime Opportunities

Backed by 100 Years of Caring for Our People and Our Customers

For over 100 years, Harbin Lumber Company, Inc. has been built on an unshakeable commitment: Treating our customers right and taking genuine care of our team members.

When you join Harbin Lumber, you are not just accepting a job, you are building a long-term career backed by a century of operational stability, top-tier safety standards, and a supportive team environment where your work is respected and valued every single day.

Position Overview

We are seeking a skilled, quality-driven Door & Window Technician to join our team. Reporting directly to the General Manager, you will serve as a primary technical resource in the field, inspecting, troubleshooting, repairing, and adjusting door and window assemblies for professional building contractors and homeowners.

As a key representative of Harbin Lumber, you will embody our Mission Statement and Values by building positive working relationships with clients, Outside Sales, Inside Sales staff, and department heads.

Key Responsibilities

• Field Service & Technical Diagnostics: Promptly respond to customer inquiries; schedule and execute field service calls to repair operating components, replace sashes, swap glass on doors/windows (installed and uninstalled), fix balance operating systems, and repair screens.
• Product Expertise: Develop specialized knowledge in Harbin Lumber’s full door and window product lines, installation guidelines, and repair methods. Maintain product information materials for customer review on job sites.
• Team Collaboration: Communicate continuously with sales staff, managers, and location personnel to resolve post-installation issues and streamline job completion.
• Operational Efficiency & Mentorship: Follow proper field procedures, track tool/equipment maintenance, monitor inventory needs with department heads, and assist in training junior technicians to perform repairs safely and correctly.
• Driver & Job Site Safety: Strictly adhere to company safety policies and OSHA standards. Maintain a clean, orderly work area and report hazards immediately to the General Manager.

What We Offer You

• 100-Year Legacy & Stability: Consistent, year-round work backed by a century of business success.
• Competitive Compensation: Hourly pay rate with regular overtime potential.
• Fleet & Equipment: Provided service vehicle access, gas card, specialized tools, and company tech.
• Health & Financial Security: Comprehensive medical, dental, and vision packages plus a matching 401(k) plan (traditional & Roth options available).
• Work-Life Balance: Paid Time Off (PTO) and company-recognized paid holidays.
• Safety-First Culture: Ongoing safety training, fleet safety tools, and clear career growth pathways.

Join the Harbin Lumber Legacy

Take the next step in your trade with a company that backs you every step of the way. 

• Experience: 2 years of hands-on experience in door & window service, residential remodeling, framing, or general construction.
• License & Driving Record: Active driver's license with a clean Motor Vehicle Record (MVR) required. Willingness to operate company vehicles equipped with safety monitoring systems (GPS and safety cameras).
• Education: High school diploma or equivalent preferred.
• Technical & Organizational Skills: Solid math and reading skills; ability to follow detailed technical instructions, complete service documentation, and maintain organized job records.
• Communication: Professional, neat appearance with strong communication skills to interact effectively with contractors, homeowners, and internal managers.
• Physical & Environmental Demands: Comfort working in both indoor and outdoor job site environments in all weather conditions. Ability to occasionally perform heavy lifting (up to 100 lbs) as well as climb, balance, and crawl during inspections and installs.