IT Support Specialist

About the Role:

The IT Support Specialist is critical in ensuring the smooth operation and maintenance of an organization's technology infrastructure. The primary objective is to provide timely and effective technical assistance to end-users, resolving hardware, software, and network issues to minimize downtime. This position involves diagnosing problems, implementing solutions, and escalating complex issues to specialized teams when necessary. The IT Support Specialist will also contribute to system updates, documentation, and user training to enhance overall IT service quality. Ultimately, this role supports business continuity by maintaining reliable and secure IT environments across the organization.

Qualifications:

• Associate’s degree or higher in Information Technology or related field preferred
• Proven experience in a technical support or help desk role
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications
• Familiarity with networking concepts such as TCP/IP, DNS, and VPN
• Strong problem-solving skills and ability to communicate technical information clearly to non-technical users
• Certifications such as CompTIA A , Network , or Microsoft Certified Professional (MCP)
• Experience with remote support tools and ticketing systems
• Knowledge of cybersecurity principles and best practices
• Familiarity with cloud services and virtualization technologies
• Exceptional interpersonal, organizational, follow-through and communication skills
• Prior experience supporting a diverse user base in a fast-paced environment

Responsibilities:

• Respond promptly to user inquiries and technical issues via phone, email, or in-person support
• Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices
• Install, configure, and maintain operating systems, applications, and security software
• Document support activities, solutions, and procedures to build a knowledge base for future reference
• Assist with IT asset management, including inventory tracking and software license compliance
• Collaborate with other IT team members to escalate and resolve complex technical issues
• Provide end-user training and guidance on best practices for technology use and security
• Participate in system upgrades, backups, and routine maintenance tasks to ensure optimal performance

A skilled IT Support Specialist is able to efficiently troubleshoot and resolve a wide range of technical issues encountered by users daily. Strong communication skills are essential for translating complex technical concepts into understandable guidance for end-users. Problem-solving abilities help to quickly identify root causes and implement effective solutions to minimize disruption. 

Benefits:

• Collaborative, fast-paced environment
• Health, Vision, and Dental Insurance
• Life Insurance
• 401(k) with company match
• Paid Time Off
• Employee Discounts