Sales Development Representative - Inbound

About HappyNest

HappyNest is a tech-enabled laundry pickup and delivery company on a mission to give people back their time. We make laundry effortless for households and businesses across the country, and our commercial side is growing fast. We're a tight-knit, high-energy team that moves quickly and takes real ownership of our work.

About the Role

As an Inbound Sales Representative, you are the first person a prospective customer talks to when they reach out to HappyNest. Your job is to respond fast, understand what each prospect needs, confirm we can service their area, and guide them from that first conversation all the way to an active account. Speed, a friendly voice, and strong follow-through are what make someone great in this role.

This is an on-site position based out of our East Greenwich, RI office.

What You'll Do

• Respond quickly to inbound leads from web forms, phone, email, and chat — being first to respond is one of the most important parts of this job.
• Qualify each prospect: learn their needs, confirm we service their area, and determine whether we're a good fit.
• Guide qualified prospects through sign-up and onboarding, converting inbound interest into active, paying accounts.
• Keep every lead and deal accurately updated in our CRM (HubSpot), with clear notes and current pipeline stages.
• Follow up on open and stalled leads and re-engage prospects who haven't signed up yet.
• Partner with our operations and account teams to hand off new customers smoothly and set them up for a great first experience.
• Meet and exceed monthly conversion and activity goals.
• Share what you're hearing from prospects to help the team improve messaging, lead quality, and the overall customer experience.

What We're Looking For

• 1 year of experience in sales, inside sales, customer service, or a similar customer-facing role (inbound sales experience is a plus).
• Excellent communication skills — clear, warm, and responsive over the phone, by email, and over chat.
• Comfortable using technology and CRM tools day to day (HubSpot experience is a plus).
• Highly organized with strong follow-through; able to juggle a high volume of leads without letting anything slip.
• Self-motivated and goal-oriented — you're energized by hitting targets and closing deals.
• Dependable and punctual, with the ability to work on-site full-time.
• High school diploma or equivalent required.

Compensation & Schedule

• $21.00 per hour base pay, plus commission based on new-MAC conversions and performance.
• Full-time, 40 hours per week, on-site at our East Greenwich, RI office.
• Monday–Friday, standard business hours.

Benefits:

• Health insurance
• Paid time off

How to Apply

Apply directly through Indeed with your resume. We review applications on a rolling basis and reach out to strong candidates quickly.

HappyNest, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• B2B sales: 1 year (Preferred)

Work Location: In person

Salary : $21