Customer Automation Engineer

HappyFox is a leading software product company in the support domain, dedicated to delivering seamless and efficient solutions. As a Customer Automation Engineer your mission is to provide expert support, guiding customers through the setup of advanced automations, integrations, and features within help desk and service desk solutions.

In this role, you will collaborate with internal teams and prospective clients to identify opportunities for automation, design sophisticated workflows, and support complex integrations that address real-world business challenges. You will blend presales consultation with hands-on technical support—translating customer needs into actionable solutions that enhance productivity, reduce operational overhead, and streamline critical processes.

Key Responsibilities:

Presales Support:

• Collaborate with sales and presales teams to understand client requirements and demonstrate automation capabilities.

• Assist in creating proof-of-concept (PoC) automation workflows for prospective customers.

• Provide technical guidance on automation best practices and feasibility during the sales process.

• Support in crafting automation-related proposals, presentations, and documentation.

Automation Implementation & Technical Support:

• Analyze existing workflows and identify opportunities for automation to improve efficiency.

• Design, develop, and implement automated solutions that integrate with various business applications.

• Configure automation rules, triggers, and workflows to streamline repetitive tasks.

• Develop scripts and automation logic to enable seamless data exchange between systems.

• Conduct testing and validation to ensure automation accuracy, efficiency, and reliability.

• Train internal teams and clients on implemented automation solutions, ensuring smooth adoption.

• Provide ongoing support, troubleshooting, and optimization for automation implementations.

Continuous Improvement & Innovation:

• Monitor automation performance, identify areas for enhancement, and optimize workflows.

• Stay updated on the latest automation technologies and industry best practices to drive innovation.

Requirements:

• 3 years of experience in workflow automation, presales automation solutions, or technical support for automation tools.

• Strong analytical skills to assess workflows and identify automation opportunities.

• Strong understanding of API integrations and scripting languages (e.g., Python, JavaScript).

• Exposure to CRM, ERP, or customer support systems is a plus.

• Ability to translate business needs into technical automation solutions.

• Excellent problem-solving and stakeholder management skills.

• Strong communication skills to support both presales discussions and technical troubleshooting.

• A university degree or college diploma in Computer Science, Information Technology, or a related field.

Benefits:

• Competitive pay (base performance) with growth opportunity within the company

• Casual and high energy work environment where you could see your ideas win

• Health Insurance, Dental, Vision and Life Insurance

• Paid Vacation