What are the responsibilities and job description for the Scheduling Coordinator-Bilingual Preferred position at Happy Molars?
Patient Coordinator-Bilingual Preferred
We're a fun, fast-paced chidlren's focused dental office looking for a Patient Coordinator who brings warmth, organization, and positive energy to work every day. You'll be the friendly face that welcomes our little patients and the behind-the-scenes pro who keeps everything running smoothly.
Key Responsibilities
- Provide excellent customer service and a positive patient experience over the phone and in-person
- Support front desk operations as needed (check-in, check-out, paperwork, payments)
- Coordinate and manage daily appointment schedules for patients
- Confirm, reschedule, and adjust appointments as needed
- Collect and update patient insurance information
- Serve as a contact for scheduling inquiries by phone, online, or in person
- Ensure provider schedule is optimized for efficiency
- Communicate effectively with patients and staff regarding scheduling and insurance needs
- Maintain accurate records in scheduling and practice management software
- Handle cancellations, last-minute changes, calmly and professionally
- Collect payments and post them to patient accounts
- Send invoices and follow up on balances
- Submit predeterminations and verify insurance benefits
- Uphold confidentiality and office policies while managing sensitive information
- What We Offer
- Comprehensive training
- A supportive, team-oriented environment
- Open communication and collaboration with every member of the team
- Requirements
- Dental front office and insurance experience preferred
- Proficiency in dental terminology
- Strong administrative and organizational skills
- Excellent interpersonal and communication skills
- Ability to work independently while contributing to the team
- Strong problem-solving and critical thinking skills
- Feedback and coaching approach to support a positive team culture
- Reliability, professionalism, punctuality, and strong work ethic
- Ability to multitask in a fast-paced environment with attention to detail
- Bilingual (Spanish) strongly preferred
Job Type: Full-time
Benefits:
- Continuing education credits
- Free parking
- On-the-job training
- Paid time off
Application Question(s):
- Kindly provide your availability, including specific days and times, for an in-person interview.
- What are your minimum pay expectations for this position?
Experience:
- office : 1 year (Required)
Language:
- Spanish fluently (Required)
Ability to Commute:
- Fuquay-Varina, NC 27526 (Required)
Work Location: In person