Patient Care Coordinator (Medical Front Office – Audiology)

At Happy Hearing Clinic, we provide expert, patient-centered hearing care with a focus on helping people reconnect with what matters most.

We are seeking a highly organized, detail-oriented Patient Care Coordinator to manage front office operations and support the daily flow of our fast-paced audiology clinic.

This role is essential to delivering an exceptional patient experience while ensuring the clinic runs efficiently and accurately each day.

What You’ll Do

• Manage incoming calls and coordinate patient scheduling
• Verify insurance eligibility and support administrative workflows
• Greet patients and guide them through intake and check-in processes
• Maintain accurate documentation within our electronic records system
• Process in-office payments and complete daily financial closeout
• Coordinate hearing aid and device workflows, including:
• Receiving, organizing, and preparing devices for patient fittings
• Managing repairs, drop-offs, and supply orders
• Monitor and manage clinic communications (fax, email, internal systems)
• Support clinic organization, patient flow, and day-to-day operations

What We’re Looking For

We are looking for someone who is:

• Highly organized and detail-oriented
• Able to manage multiple responsibilities without becoming overwhelmed
• Comfortable working in a fast-paced, structured environment
• Professional, calm, and team-oriented
• Able to take direction and contribute positively to clinic operations

Preferred Experience

• Previous experience in a medical office or administrative role
• Experience with scheduling systems, EMRs, or insurance verification
• Strong organizational and multitasking skills

(Candidates with strong administrative experience outside of healthcare will also be considered.)

Compensation & Benefits

• $20/hour starting pay
• 401(k) with employer match
• Paid Time Off (PTO) accrual
• End-of-year profit sharing

Career Growth Opportunity

This position offers a clear pathway into the audiology field.

Selected candidates will receive training toward:

• Audiology Technician skills
• Apprenticeship toward becoming a Licensed Hearing Instrument Specialist (HIS)

This is a unique opportunity for someone interested in growing within a healthcare career.

Schedule

Monday – Friday
8:00 AM – 5:00 PM
(In-clinic position)

How to Apply

Please include a brief response to the following:

-Describe your experience managing multiple responsibilities in a fast-paced environment.

-What systems or tools have you used for scheduling or organization?

Pay: From $21.74 per hour

Benefits:

• 401(k)
• 401(k) matching
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid time off

Application Question(s):

• Describe your experience managing multiple responsibilities in a fast-paced environment.
• What systems or tools have you used for scheduling or organization?

Work Location: In person

Salary : $20 - $22