Lead Booking speacialist- Floor Coatings

Happy Coatings is looking for a motivated, energetic Lead Booking Specialist to join our growing team.

This role is responsible for being the first point of contact for new potential customers. Your primary goal is simple: respond to new leads quickly, have a great conversation, qualify the opportunity, and book appointments for our sales team.

We generate inbound leads from homeowners interested in garage floors, patios, basements, and other concrete coating projects. You will be responsible for contacting these leads, answering basic questions, building excitement around their project, and getting qualified customers scheduled for an estimate.

What You'll Do

• Call new inbound leads as quickly as possible after they come in
• Answer incoming calls from prospective customers
• Contact leads through phone, text, and email
• Ask qualifying questions about the customer's project
• Explain our floor coating services and the benefits of our systems
• Build rapport and create a great first impression of Happy Coatings
• Overcome common objections and confidently ask for the appointment
• Schedule qualified appointments for our sales representatives
• Maintain accurate notes and customer information in our CRM
• Confirm appointments and help reduce cancellations and no-shows
• Communicate important project information to the sales team

What We're Looking For

We're looking for someone who is comfortable on the phone and motivated by results.

The ideal candidate:

• Has strong phone and communication skills
• Is confident speaking with homeowners
• Is friendly, energetic, and professional
• Isn't afraid to make a high volume of calls
• Understands that consistent follow-up is critical
• Can handle objections without becoming discouraged
• Is organized and comfortable working inside a CRM
• Can follow scripts and processes while still sounding natural
• Is dependable and accountable
• Enjoys working toward measurable goals

Experience in home improvement, construction, floor coatings, call centers, appointment setting, inside sales, or customer service is a plus, but we are willing to train the right person.

How Success Is Measured

This is a performance-driven position. Key metrics include:

• Speed to new leads
• Contact rate
• Appointment booking rate
• Number of qualified appointments booked
• Follow-up completion
• Appointment show rate
• CRM accuracy

We don't want someone who simply "answers the phone." We want someone who takes ownership of every lead and works the follow-up process until the customer books, declines, or is determined to be unqualified.

About Happy Coatings

Happy Coatings specializes in professional concrete floor coating systems for residential and commercial customers. We are a growing company focused on providing an excellent customer experience from the first phone call through the completed installation.

The Lead Booking Specialist plays an important role in that experience. You are the first impression of our company and the person responsible for turning customer interest into an opportunity for our sales team.

If you're competitive, personable, organized, and enjoy talking with people, we'd love to hear from you.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Paid training
• Work from home

Work Location: Hybrid remote in Enfield, CT 06082

Salary : $18 - $20