Client Relations Manager (Marketing)

Position Summary

The Client Relations Manager is responsible for client acquisition, onboarding and relationship management, while leading marketing and community outreach. This role partners closely with the Care Operations Manager to align client needs, schedules, and staffing. In coordination with the Care Operations Manager, this position answers incoming calls from potential clients and provides front-line customer service.

Work Schedule & Location

• Status: Part-time, typically 24 hours per week.
• Training Period: Initially more in-office hours to coordinate and train with the new Care Operations Manager.
• Ongoing Expectation:
• Majority of hours spent on marketing and outreach, client assessments, intake, and onboarding.
• Some in-office hours on a consistent basis for collaboration, joint problem-solving, and overlap with the Care Operations Manager.
• Remaining hours may be remote/hybrid, depending on agency needs and owner approval.

Key Responsibilities

Client Relations & Intake

• Serve as primary contact for new and existing clients and families when the Care Operations Manager is not in the office.
• Receive warm handoffs on potential new clients and follow up promptly.
• Conduct client intake and assessments; explain services, answer questions, and build trust.
• Develop individualized care plans with the owner/clinical staff and update as needed.
• Create and maintain client profiles in the scheduling/CRM system.
• Partner with the Care Operations Manager to match clients with caregivers.
• Maintain ongoing communication with clients and families to ensure satisfaction and address concerns.

Case Management & Service Coordination

• Coordinate with scheduling to ensure staffing and schedules match client needs.
• Monitor client status/changes and communicate updates to the scheduling team and caregivers.
• Participate in care reviews, quality checks, and home visits as needed.

Marketing & Business Development

• Plan and implement marketing and outreach strategies to grow the client base.
• Build and maintain relationships with referral sources (providers, facilities, community partners).
• Represent the company at community events, health fairs, and presentations.
• Manage or support digital marketing efforts (website, social media, online listings, reviews).
• Track results of marketing activities, lead sources, and conversion rates.

Phone & Customer Service

• Answer incoming calls, texts, and emails when the Care Operations Manager is not in the office or is unavailable.
• Provide professional, friendly, solution-focused customer service.
• Take detailed messages and ensure timely follow-up and handoff.

On-Call Responsibilities

• Participate in an every-other-week on-call rotation, shared with the Care Operations Manager.
• Respond promptly to urgent client or caregiver calls/texts after hours.
• Coordinate with the Care Operations Manager and/or owner to resolve issues.

General & Collaborative Duties

• Work collaboratively with the Care Operations Manager and owner to improve processes.
• Maintain accurate and organized records.
• Participate in staff meetings and trainings.
• Other duties as assigned by the owner.

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 24 per week

Benefits:

• 401(k)
• On-the-job training

Work Location: Hybrid remote in Fruitland, ID 83619

Salary : $20 - $22