What are the responsibilities and job description for the Financial Center Manager II - III position at HAPO Community Credit Union Career Site?
HAPO Community Credit Union is an organization that believes in providing services that focus on our members and giving back to the communities in which we do business - "Community" is our middle name. Our Standard of Service is to Defy Expectations. We promote individuality and encourage our employees to Defy Expectations®: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected. We value every member and appreciate the opportunity to serve you.
Come defy expectations with us!
HAPO Health Benefits:
- No cost premium health insurance for all employees, including medical, dental and vision
- Accidental death and dismemberment insurance
- Long term and Short term disability
HAPO Professional Benefits:
- Competitive pay
- Pension Plan
- 401K program with match
- Flexible spending account (medical and dependent care)
- 0% interest on select personal loans
HAPO Personal Benefits:
- Employee Assistance Program (EAP)
- Paid time off
- 11 paid holidays per year
- Paid Birthday day off
- HAPO Anniversary day off
- Volunteer Opportunities (Both Paid and Volunteer)
- Employee Milestone Anniversary Bonus
Position Overview
We are seeking a dynamic and experienced Financial Center Manager II or Financial Center Manager III to lead the Clearwater Kennewick Financial Center or any other HAPO location in Tri-Cities, WA as designated. This role merges traditional branch management responsibilities with a strong focus on small business development, outstanding member service, and active community engagement. The successful candidate will oversee daily branch operations, ensure compliance with all relevant regulations, and deliver exceptional member experiences. Additionally, they will play a pivotal role in developing and maintaining small business relationships and will serve as a representative of HAPO within the community.
Financial Center Managers are expected to embody HAPO’s core commitment to “Be in the Moment to Defy Expectations” in all aspects of their work. They lead by example, inspire their teams, and consistently strive to exceed expectations in serving our members and supporting our communities. This position requires a hands-on leader who can coach and develop staff, resolve complex member concerns, and foster a culture of service excellence and operational integrity.
Financial Center Managers are expected to embody HAPO’s core commitment to “Be in the Moment to Defy Expectations” in all aspects of their work. They lead by example, inspire their teams, and consistently strive to exceed expectations in serving our members and supporting our communities. This position requires a hands-on leader who can coach and develop staff, resolve complex member concerns, and foster a culture of service excellence and operational integrity.
Key Responsibilities
Member Experience & Service Excellence
- Lead by actively engaging with members on the branch floor, ensuring their needs are understood and addressed in a timely manner. Collaborate with team members to identify opportunities for enhancing the branch environment, making it welcoming and efficient for all who visit.
- Model exceptional service behaviors and set an example for staff by actively listening to member needs and providing tailored solutions. Foster a collaborative environment where team members feel empowered to take initiative in resolving issues and improving the overall member experience. Demonstrate a commitment to providing exceptional service and building long-term member relationships.
- Refer members to internal experts to ensure they receive comprehensive financial support.
- Encourage a culture of proactive communication, where staff anticipate member needs and deliver solutions that go beyond expectations. Utilize feedback and performance metrics to identify areas for improvement and celebrate success stories that exemplify outstanding service.
- Resolve complex member concerns with professionalism and care.
Leadership & Community Engagement
- Take ownership of the branch’s service standards by regularly monitoring interactions and providing constructive feedback to team members. Encourage staff recognition and reward initiatives that highlight exceptional service and innovative problem-solving. Maintain a visible presence within the branch, offering guidance and support to both staff and members to ensure a seamless service experience.
- Write and conduct employee one-on-ones, performance reviews, and corrective actions as needed.
- Support staff development by facilitating regular training sessions focused on enhancing both technical skills and interpersonal abilities. Encourage employees to pursue professional growth opportunities and provide resources for ongoing learning, ensuring the team remains adaptable and well-informed in a rapidly changing financial environment.
- Support the Credit Union’s strategic goals through collaboration and ongoing personal development.
Business Development & Relationship Management
- Develop and maintain strong relationships with local organizations, businesses, and community leaders to further establish the branch’s presence in the area. Actively seek opportunities for partnership and collaboration that align with HAPO’s mission and values, contributing to both community well-being and the growth of the Credit Union.
- Provide financial solutions by analyzing and interpreting business needs to strengthen current relationships and uncover new opportunities.
- Partner with internal teams to expand and deepen member relationships.
Operational & Compliance Excellence
- Open and maintain a variety of account types, including Commercial Accounts, Trust, Estate, and IRA accounts.
- Ensure a thorough understanding and execution of branch audit and compliance procedures.
Qualifications:
- Highschool Diploma (GED) Required
- 7 - 10 years Demonstrated ability to lead, coach, and develop team members.
- Proven experience in commercial lending, business development, or relationship management within a financial institution.
- Strong knowledge of business deposit products, commercial credit, and financial analysis.
Location: On-Site, Kennewick/Tri-Cities WA
Schedule: Must be able to work 35-40 hours a week between the hours of 8:30am – 6:30pm M-F with Rotating Saturdays required
Starting Pay Range (DOE): $70,803.20 - $120,556.80
*Typically, Selected candidates are hired between the minimum and midpoint range, based on applicable experience and qualifications.
HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.
*Only candidates selected to move forward in the interview process will be contacted. Please do not call for an update on the status of your application. Thank you for your understanding.
Salary : $70,803 - $120,557