Senior Manager Sales Execution

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Senior Manager of Sales Execution, you will foster and improve the culture to help drive an empowered, engaged and winning working environment for your team. You will set the vision to clearly define the commercial strategy of the retail industry that will maximize revenue, utilization, and customer satisfaction through customer centric transport solutions in today's market environment. As the sales vertical lead for retail, you will be a subject matter expert and share key market trends.

• Lead, mentor, coach, develop and support a team of high-performing Account Executives to deliver consistent results and ensure high performance of the retail industry vertical. 

• Develop and practice celebrating team wins in new and innovative ways. 

• Make joint sales calls with sales staff to ensure quality representation and proper customer approach according to sales manual standards. 

• Provide staff with guidance in handling difficult or complex problems and in resolving complex, escalated complaints or disputes. 

• Assist staff with the development of their personal goals and budget. 

• Drive the hiring and performance management process. 

• Ensure all departmental and functional training requirements are fulfilled. 

• Develop commercial strategies to increase business. 

• Manage the effectiveness of new business, retention, and account growth sales efforts, and ensure that they are aligned with the overall business objectives. 

• Ensure that the sales territory meets or exceeds volume/revenue/contribution objectives. 

• Effectively communicate all account specifics to the Customer Service and Sales departments to ensure top level service, competitive pricing and process improvement based on feedback from stakeholder and customers. 

• Ensure consistent application of Hapag-Lloyd policies to all personnel actions. 

 

Qualifications

• Bachelor’s Degree 

• 5 years of experience in Sales or the equivalent combination of education and experience preferred 

• Possess specialized knowledge of 5 or more years and/or 2 years in a broader functional area. 

• Generally responsible for managing employees within the Sales Execution Department. 

• Exhibit excellent communication and organizational skills by understanding, acquiring new skills, making requests, asking questions, and relaying information with ease. 

• Excellent customer service.

• Business Acumen.

• Choose appropriate vocabulary and level of technical complexity in communicating to different audiences the knowledge they need.  

• Compose effective and professional written communications and documentation for non-routine and/or technical matters. 

• Present ideas in a systematic and logical sequence.  

• Maintain trust by seeking truth and speaking it to others. 

• Experience with State of the Art Customer Relations Management software (CRM). 

• Proficient using MS Office word processing and spreadsheet software.

This position requires travel and work, in and outside, normal working hours. Valid driver’s license required. This position is in the United States and requires eligibility to work in the U.S and completion of the employment eligibility form required under federal law upon hire.