HR Generalist – Americas

Job Description

Who Are We

Hansen (ASX: HSN) is a global provider of software and services to the energy, water and communications industries. With our award-winning software suite, we help customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes.

Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this – from enabling the strategic trading of energy resources, to gaining real insights from the data tsunami that smart meters enable and the ability to quickly sell products through our Catalog-driven solutions. Put simply, our solutions are essential ingredients in our customers’ commercial business model, providing them the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers.

Why This Role Matters

Shape experiences, empower employees, and drive HR excellence globally.

People are at the heart of everything we do. As our HR Generalist – Americas, you’ll play a critical role in aligning our people practices with our business strategy across the U.S., Canada, South Africa, and Argentina. You’ll be the go-to person for employees and managers, ensuring compliance, consistency, and care across the employee lifecycle. By bridging global HR strategy with regional needs, you’ll not only keep our operations running smoothly but also make a tangible impact on employee engagement, retention, and culture.

Responsibilities

What You’ll Do In this role, you’ll wear many hats — advisor, coach, administrator, and problem-solver. Your key responsibilities will include:

• Employee Relations & Engagement: Act as the first point of contact for employees across the Americas, addressing concerns with fairness, empathy, and compliance. Partner with managers to resolve employee relations matters, conduct investigations, and support performance improvement plans. Drive employee engagement initiatives using data insights to inform action plans and foster a positive workplace culture.
• Policy, Compliance & Reporting: Ensure HR practices comply with federal, state, and local employment laws as well as PEO (Paychex, Baker Tilly) policies. Own HR reporting and analytics for the region, including ACA, EEOC, and CA Pay Data submissions. Develop and update employee handbooks, policies, and procedures while keeping stakeholders informed on legal and market trends. Manage compliance training for the region, ensuring timely communication and completion.
• HR Operations & Administration: Oversee the entire employee lifecycle process (hires, promotions, exits) in PEO and internal systems. Maintain accurate employee records, process change letters, and ensure smooth HR operations. Support global HR initiatives such as remuneration cycles, performance reviews, and engagement surveys by providing insights and data-driven recommendations.
• Benefits & Leave Administration: Coordinate benefits programs and open enrollment activities across the U.S. and Canada. Manage leave requests (FMLA, ADA, Workers’ Comp, etc.), track return-to-work documentation, and liaise with vendors on employee requests.Serve as the key contact for PEO services related to HR, benefits, training, and compliance.
  
  

What You Bring

• A degree in Human Resources, Business, or a related field.
• At least 5 years of HR experience, with proven strength in employee relations, HR operations, and compliance.
• Strong communication skills — both verbal and written — with fluency in English and Spanish (required).
• A practical, solutions-oriented mindset, able to manage ambiguity while remaining structured in your approach.
• The ability to establish yourself as a trusted business partner with leaders and employees alike.
  
  

This is a full-time, on-site position based in our Bethlehem office.

What Sets You Apart

• You thrive in a global environment and enjoy collaborating with diverse teams across cultures and geographies.
• You bring a proactive, “get it done” attitude and are not afraid to roll up your sleeves.
• You’re excited by the opportunity to play both a hands-on operational role and contribute to global HR strategy.
  
  

We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and are committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process, please let us know.