What are the responsibilities and job description for the System Support Technician position at Hansen Talent Group (HTG)?
Hansen Talent Group is hiring a System Support Technician This role is ideal for someone with strong endpoint-management experience and customer-focused troubleshooting skills.
What You’ll DoDeploy infrastructure software, upgrades, patches, new builds, and master images.
Install, configure, and maintain infrastructure software supporting business processes.
Create, test, debug, and document custom scripts and utilities.
Monitor and maintain workstation/server environments to ensure optimal performance.
Troubleshoot issues proactively and serve as an escalation point for the help desk.
Administer tools for software delivery and remote management.
Support system recoverability with scheduled backups and archive operations.
Conduct hardware/software audits to ensure standards and licensing compliance.
Maintain configuration documentation, inventories, and growth/storage statistics.
Participate in daily deployment/implementation meetings and document updates or issues as needed.
Experience with endpoint management tools: Intune, MECM, BigFix, etc.
Knowledge of deployment tools (SCCM, BigFix, PsTools, McAfee ePO).
Knowledge of Microsoft Server & Desktop OS (Windows 10, Windows Server 2012/2016).
Ability to deploy software/OS patches consistently and on schedule.
Strong customer service mindset and ability to explain technical issues to non-technical users.
Strong problem-solving skills; quick learner; detail-oriented.
Effective written and verbal communication skills.
- Ability to work independently and in team environments.
- A certification
- Nice to Have: Knowledge of Active Directory and Group Policy, Experience in a Citrix/Terminal Services environment, Familiarity with Citrix Provisioning tools.