What are the responsibilities and job description for the Service Technician position at Hansen's Pool & Spa?
Join our team at Hansen's Pool & Spa in Kenosha, WI, where we have proudly been serving the community since 1982. As a family-owned and operated business, we value dedication, teamwork, and a strong commitment to customer satisfaction.The Service Technician is responsible for the maintenance, repair, and installation of swimming pools, hot tubs, and related equipment. This role involves providing exceptional service to customers by diagnosing issues, performing repairs, and ensuring that all work is completed efficiently and to the highest standards. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to customer satisfaction.Key Responsibilities:Repairs: Diagnose and repair issues with pool and hot tub systems, such as pumps, filters, heaters, and electrical components.Customer Service: Provide clear communication with customers regarding the work being performed, offering advice on proper maintenance and answering any questions.Troubleshooting: Identify and resolve technical problems related to pool and hot tub operation, ensuring minimal disruption to the customer.Inventory Management: Keep track of tools, parts, and supplies needed for service calls and report inventory needs to the Service Manager.Safety Compliance: Adhere to all safety protocols and industry regulations, ensuring a safe working environment for both technicians and customers.Documentation: Maintain accurate records of all service visits, including work performed, parts used, and customer interactions.Training & Development: Stay updated on the latest industry trends, equipment, and techniques through ongoing training and professional development.Qualifications:Previous experience as a service technician in the pool and hot tub industry or a related field is plus, but not required.Strong mechanical and technical skills, with the ability to troubleshoot and repair a variety of equipment.Excellent customer service skills and the ability to communicate effectively with clients.Ability to work independently and manage time efficiently.Valid driver’s license and a clean driving record.Physical ability to lift heavy equipment and work outdoors in various weather conditions.Benefits:Hourly wage with opportunities for performance based bonus & potential overtime May - August.Company vehicle provided for service calls.Competitive compensation and benefits package.Health InsurancePTOSEP Retirement ProgramEmployee DiscountPaid training and opportunities for certification.Benefit Conditions:Waiting period may applyPay: Pay based on experienceJob Type: Full-timeBenefits:Dental insuranceEmployee discountHealth insuranceHealth savings accountPaid time offReferral programRetirement planSchedule:Day shiftMonday to FridaySaturdays as neededAbility to Relocate:Kenosha, WI 53144: Relocate before starting work (Required)Work Location: In person
Salary : $20 - $30