Deli Lead

The Deli Lead will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Deli Lead is to oversee associates, customer satisfaction and standards for the Deli Department, in the absence of the Grocery Manager. As a part of the Hansen’s IGA Market leadership team, the Deli Lead must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Duties & Responsibilities

• Serve customers in the Deli Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Manage all areas of the Deli Department, consistently leading by example and applying effective management techniques
• Ensure that the Deli Department is always fully stocked with the best quality products
• Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Assist with unloading daily deliveries
• Create attractive Deli Department displays and end caps based on specific sales for the week
• Communicate with Deli Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
• Participate in additional training and leadership activities as directed
• Operate, maintain and clean Deli equipment including, u-boats, flat carts and pallet jacks
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Deli Department duties as needed

Required Qualifications

• Must be a minimum of 18 years of age due to required operation of equipment
• Prior grocery experience as well as leadership experience is required
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Ability to work effectively in a fast-paced environment
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent attention to detail
• Excellent problem-solving and conflict resolution skills
• Exceptional customer service skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds