Deli Assistant Manager

Job Description

The Assistant Deli Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Assistant Deli Manager is to oversee production, associates, customer satisfaction and standards for the Deli Department. In addition, the Assistant Deli Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part of the Hansen’s IGA Market leadership team, the Assistant Deli Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.  

Duties & Responsibilities

• Serve customers in the Deli Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business 
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints 
• Manage all areas of the Deli Department, consistently leading by example and applying effective management techniques  
• Oversee weekly production scheduled for the Deli Department 
• Ensure that the Deli Department is always full and fresh with the best quality deli products  
• Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized 
• Maintain and update weekly reports (purchasing, sanitation and inventory) 
• Order inventory based on reports (shrink, overage, expired, etc.) 
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback 
• Create and maintain schedule, including schedule changes and time-off requests 
• Create attractive Deli Department displays and end caps based on specific sales for the week  
• Communicate with Store Director/Assistant Store Director regarding department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed  
• Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques  
• Attend store-level management meetings  
• Participate in additional training and leadership activities as directed  
• Assist with store promotional sales events and catering events as needed 
• Operate, maintain and clean deli equipment including knives, ovens, fryers, dishwashers, coolers and slicers 
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures 
• Assist with all other Deli Department duties, including cooking, as needed 

Required Qualifications

• Must be a minimum of 18 years of age due to required operation of Deli equipment 
• Prior experience with food handling and cooking, preferably in a grocery setting, as well as leadership experience is required 
• Ability to successfully lead, coach, train, develop and motivate a team 
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs 
• Strong understanding of department financials and the ability to manage budgets to meet financial goals 
• Strong knowledge of local and state health, sanitation and safety regulations 
• Ability to quickly adapt to changing conditions, priorities and circumstances 
• Ability to maintain composure, meet deadlines and work effectively under pressure  
• Ability to work effectively in a fast-paced environment  
• Excellent communication, organizational and planning skills  
• Ability to make independent decisions regarding department needs and priorities  
• Strong verbal and written communication skills 
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team 
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent attention to detail  
• Excellent problem-solving and conflict resolution skills  
• Exceptional customer service skills  
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts  
• Ability to stand, walk, lift, bend, push/pull for extended periods of time 
• Ability to lift up to 50 pounds