Bakery Lead

Job Description

The Bakery Manager at Hansen’s IGA Market is responsible for overseeing the Bakery Department, ensuring high-quality production, exceptional customer service, and effective team management. This role involves modeling the company's culture, meeting departmental goals, and maintaining a clean and organized environment. The Bakery Manager plays a critical role in leading the team, managing inventory, and ensuring customer satisfaction in a fast-paced grocery setting.

Duties & Responsibilities

• Serve customers in the Bakery Department while modeling Hansen’s IGA Market culture and providing best in class customer service.
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints.
• Manage all areas of the Bakery Department, consistently leading by example and applying effective management techniques.
• Oversee weekly production scheduled for the Bakery Department.
• Develop daily production lists to establish department priorities and ensure department needs are met.
• Ensure that the Bakery Department is always full and fresh with the best quality bakery products.
• Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized.
• Maintain and update weekly reports (purchasing, sanitation and inventory).
• Order inventory based on reports (shrink, overage, expired, etc.).
• Oversee, manage and train associates; including coaching, performance improvement, recognition, 1:1 meetings and feedback.
• Create and maintain schedule, including schedule changes and time-off requests.
• Create attractive Bakery Department displays and end caps based on specific sales for the week.
• Communicate with Store Director/Assistant Store Director regarding department conditions, associate relations, department hiring needs, and other concerns as needed.
• Achieve budgeted financial goals and ensure profitability through tracking of costs/sales and execution of marketing plans, product promotions, and cost control techniques.
• Attend store-level management meetings.
• Assist with cake decorating, baking, bakery production and counter duties as needed.
• Take and fulfill bakery orders via phone and in person.
• Participate in additional training and leadership activities as directed.
• Assist with store promotional sales events as needed.
• Maintain a clean and safe work environment by enforcing and following all safety/sanitation regulations and procedures.
• Assist with all other Bakery Department duties as needed.

Required Qualifications

• Must be a minimum of 18 years of age due to required operation of Bakery equipment.
• Previous bakery and management experience required.
• Ability to successfully lead, coach, train, develop and motivate a team.
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs.
• Strong understanding of department financials and the ability to manage budgets to meet financial goals.
• Ability to quickly adapt to changing conditions, priorities and circumstances.
• Ability to maintain composure, meet deadlines and work effectively under pressure.
• Ability to work effectively in a fast-paced environment.
• Excellent communication, organizational and planning skills.
• Ability to make independent decisions regarding department needs and priorities.
• Strong verbal and written communication skills.
• Strong sense of team - ability to anticipate the needs of the team.
• Strong sense of urgency, time management prioritization and multitasking skills.
• Strong computer skills, working knowledge in Microsoft Office product suite and Google Products.
• Excellent attention to detail.
• Excellent problem-solving and conflict resolution skills.
• Exceptional customer service skills.
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts.
• Ability to stand, walk, lift, bend, push/pull for extended periods of time.
• Ability to lift to 50 pounds.