Key Account Specialist

Position Title: Key Account Specialist

Department: Sales

Reports To: VP of Sales and Operations

FLSA Status: Exempt

Location: Nocatee, FL (On-site)

Hans-Mill Corp is a global leader in the manufacturing of kitchenware and housewares products that fully embraces product development, manufacturing, and sales of the best household products on the market. Its advanced technology manufacturing plants are located in China, United States, and other countries.

Position Summary

The Key Account Specialist – Retail & Digital Commerce is an entry-level position designed for a motivated, organized, and analytically minded individual interested in building a career in retail sales, ecommerce, and consumer products. This role supports national retail accounts across both brick-and-mortar and ecommerce channels by assisting with customer communication, item setup, reporting, digital content coordination, promotional execution, and cross-functional project management.

The position provides hands-on exposure to retail account management, ecommerce operations, digital merchandising, product launches, and customer-facing business activities. It is structured to develop future account management and sales leadership talent within the organization.

Essential Duties and Responsibilities

Retail Account Support

·        Support day-to-day activities for assigned national retail accounts.

·        Assist in preparing presentations, sales materials, pricing files, and customer meeting documents.

·        Coordinate customer follow-ups, sample requests, and internal action items.

·        Help support promotional setup and retailer program execution.

Ecommerce & Digital Commerce Support

·        Assist with ecommerce item setup and maintenance across retailer platforms such as Walmart.com, Amazon, Marketplace, and DSV.

·        Help coordinate product content including titles, attributes, images, and product specifications.

·        Support digital product launches and monitor item setup accuracy.

·        Track basic ecommerce performance metrics including traffic, conversion, ratings/reviews, and sales trends.

Cross‑Functional Coordination

·        Work closely with Sales, Ecommerce, Marketing, Product Development, Operations, and Supply Chain teams to support customer initiatives.

·        Help coordinate timelines and follow-up actions related to product launches, item setup, packaging updates, and retailer deadlines.

·        Communicate retailer updates and requirements internally to support execution readiness.

Analytics & Reporting

·        Prepare weekly and monthly sales reports and performance summaries.

·        Assist with tracking sales trends, inventory levels, assortment changes, and promotional results.

·        Help maintain customer and product data within internal systems and retailer portals.

·        Support forecasting and replenishment activities through data gathering and reporting.

Product & Market Support

·        Assist with competitive analysis, ecommerce research, and category trend monitoring.

·        Support new product development efforts through sample coordination and product information gathering.

·        Help identify opportunities for assortment expansion and ecommerce growth.

Key Performance Indicators (KPIs)

·        Accuracy and timeliness of reporting and item setup

·        Successful support of ecommerce and retail launches

·        Quality and organization of customer materials

·        Cross-functional coordination and follow-through

·        Responsiveness to retailer and internal requests

·        Contribution to retail and ecommerce execution

Qualifications

·        Bachelor’s degree in Business, Marketing, Ecommerce, Supply Chain, or related field preferred.

·        Internship or prior experience in retail, ecommerce, sales, marketing, analytics, or consumer products is a plus but not required.

·        Strong organizational and communication skills.

·        Analytical mindset with proficiency in Microsoft Excel and Microsoft Office Suite.

·        Detail-oriented with ability to manage multiple priorities in a fast-paced environment.

·        Eagerness to learn retail sales, ecommerce, and consumer products business operations.

·        Ability to work collaboratively across departments and functions.

·        Familiarity with ecommerce platforms, retailer portals, or CRM systems is helpful but not required.

·        Ability to travel periodically as needed.

Working Conditions

Office-based position located in Nocatee, FL

Requires periodic travel for customer meetings and events.

Position Classification

This position is classified as Exempt under the Fair Labor Standards Act.