Resident Services Specialist

HANOVER TOWNSHIP IS HIRING – Resident Services Specialist!

Under the direction of the Administrative Services Manager, the Resident Services Specialist is responsible for assisting residents in the processing and filing of paperwork for passports applications, handicap placards, Illinois Department of Natural Resources hunting and fishing licenses, Illinois license plate sticker renewal, voter registration, and notary. The Resident Services Specialist supports the department by providing responsive, accurate, and efficient clerical, supportive, and customer service assistance to residents, elected officials, staff, and vendors. Responsible for carrying out duties that include general clerical and office-based work. Responsible for providing direct support services to departmental staff and maintaining a professional image through in-person, email, and telephone interactions.  Performs other duties as required for the successful operation of the Administrative Services Department.

This position is non-exempt with a pay range of $20.00 - $23.00 per hour (depending on qualification and experience).

Education, Experience, and Computer Skills:

• Associate’s degree in office administration or related field required. Bachelor’s degree preferred.
• Three years of experience in office administration is preferred.
• Equivalent combination of education and experience.
• Proficient knowledge of all Microsoft Office applications required including, but not limited to, Word, PowerPoint, and Excel.

Special Requirements:

• Ability to obtain Passport Acceptance Agent certification and renewal annually.
• Willingness to work occasional evenings and/or weekends as needed.
• Ability to read and speak Spanish is preferred.
• Willingness to receive Certified Illinois Assessing Officer (CIAO) designation within 12 months.
• Obtain notary certification.

Benefits:

• Excellent benefits package including major medical, vision, dental, and life insurance
• Retirement PENSION through the Illinois Municipal Retirement Fund
• 457(b) Plan Retirement Plan
• Yearly training allowance
• Employee Assistance Program (EAP)
• 12 PAID Holidays per year
• 5 PAID Vacation Days after 30 days of employment (10 Vacation Days after one year of employment)
• 12 PAID Sick Days per year (accrue one sick day per month)
• 1 PAID Floating Holiday per calendar year
• Up to 40 hours of Paid Leave for All Workers

APPLY NOW! Interested applicants please submit cover letter and resume to Hailey Matich, Administrative Services Manager, at HMatich@hanover-township.org.   To see the full job description on Hanover Township’s website click here.  This position will remain open until it is filled.  Hanover Township is an equal opportunity employer.

Salary : $20 - $23