What are the responsibilities and job description for the IT Support Technician position at Hanover Public Schools?
● Serve as the first point of contact for routine technology support requests from school and
municipal employees.
● Diagnose and resolve Tier 1 hardware, software, peripheral, printing, connectivity and
user-account problems.
● Install, configure, deploy, maintain and repair desktops, laptops, Chromebooks, iPads,
printers, monitors, phones and related equipment.
● Support Windows, macOS, ChromeOS and iOS/iPadOS devices.
● Provide basic support for Google Workspace, Microsoft 365 and other district/Town
applications.
● Receive, document, prioritize and resolve support requests through the IT ticketing system
and escalate more complex problems to senior IT staff.
● Prepare, image, configure and deploy new and replacement devices.
● Perform routine hardware repairs and component replacements.
● Assist with employee onboarding/offboarding, including equipment preparation, setup,
collection and inventory.
● Maintain accurate hardware inventory, asset tags and equipment records.
● Assist with classroom technology, displays, projectors, interactive panels, audio/visual
equipment and related peripherals.
● Troubleshoot basic wired and wireless connectivity issues
● Assist with technology setup for meetings, presentations and special events.
● Perform preventive maintenance and routine software/firmware updates as directed.
● Travel between school and municipal buildings as necessary.
● Provide courteous, responsive and professional technical assistance to students,
employees, and other authorized users.
● Perform other technology-related duties as assigned.
Salary : $55 - $60