Director of Customer Relations and Marketing

Hanover Hill Health Care Center is a family owned and operated 124 bed progressive skilled-nursing facility located on a beautiful campus in Manchester, New Hampshire.

Our award winning facility has a reputation for providing quality short and long term care to our residents with an emphasis on customer service, individualized care and positive outcomes. We are most proud of our professional and compassionate team of staff that continuously demonstrate their commitment to our core values:

Respect * Responsibility * Fairness * Honesty * Compassion

Hanover Hill is hiring for a Director of Customer Relations and Marketing.

We are seeking a motivated professional with excellent people skills to interact with clientele and direct the Customer Relations department.

Requirements:

• Must hold a Bachelor’s Degree in Communications, Public Relations, Marketing or related field
• Must have 2 years of relevant experience in Customer Service/Public Relations. Healthcare experience preferred.
• Possess a thorough knowledge of community relations, advertising and social media presence as they relate to long term care operations.
• Able to plan, organize and present ideas/concepts to and with company committees, departments, and community groups/agencies.
• Have excellent communication skills to be able to articulate effectively, both written and verbally
• Possess the ability to establish, implement and maintain effective customer relationships.

Job Functions:

• Assume the administrative authority, responsibility, and accountability of planning, developing and implementing customer service related activities and programs.
• Co-chair the facility's Customer Service Committee.
• Assist department directors in the development and use of public relations policies and procedures.
• Maintain updated public information describing services provided in the facility.
• Support and promote the philosophy, goals, objectives and programs of the facility.
• Create and distribute updated calendars for all customer service activities.
• Organize, implement and update internal communication methods.
• Produce weekly e-newsletters for internal and external customer groups.
• Organize quarterly general staff meetings to include agenda of current topics, presentation of the Employee of the Month(s), and recognition of Caught in the Act program
• Manage ongoing social media campaign (i.e. Facebook)
• Contact the news media to promote new programs, promotions, etc. that are beneficial to the facility and community.
• Participate in new staff orientation
• Manage the distribution, collection and data compilation of annual employee satisfaction surveys and ongoing resident/family discharge surveys. Develop strategic plans in response to survey feedback.
• Serve as support liaison to all departments to assist with daily customer operations as indicated, (Ex: customer/resident activities, dining room)
• Maintain a public relations program that serves the best interest of the facility and community alike.

Hanover Hill offers a comprehensive benefits package including generous paid time off, health and dental insurance, group life insurance, short term disability insurance and a 401k program with a company match.

Apply online, or come visit us in person! Applications are available in the front lobby.

Job Type: Full-time

Pay: $68,000.00 - $73,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service/ Public Relations: 2 years (Required)
• Staff Engagement: 1 year (Required)

Ability to Commute:

• Manchester, NH 03104 (Required)

Ability to Relocate:

• Manchester, NH 03104: Relocate before starting work (Required)

Work Location: In person

Salary : $68,000 - $73,000