Estimator PA Exp'd Hanover Auto Team Certified Body Shop PA licensed, DPR, CCC

Position Title: Estimator

Department: Body Shop

Reports To: Body Shop Manager

FLSA Status: Exempt

Hanover Auto Team has been under the same family ownership for over 35 years. Our motto is “Making it Fun Again!” and we strive to do just that by providing a fun, family-oriented, and welcoming atmosphere for our customers and employees alike. We proudly serve the Hanover, Pennsylvania community and its surrounding areas. We are always seeking enthusiastic, qualified individuals to join our growing team.

PURPOSE:

This person is responsible for scheduling work in the service department and for selling additional needed service to customers along with assisting the Body Shop Manager

WHAT WE OFFER:

• Great corporate culture and team environment-we value you!
• Affordable health, vision, and dental insurance
• Option for Company Paid Health Insurance
• Company paid life insurance
• Competitive compensation and bonus program
• Paid training
• 401(k) plan with generous matching/profit sharing
• Generous Paid Time Off and Paid Holidays
• Flexible schedule options, no late nights, rotating Saturdays, closed Sundays
• Corporate YMCA Discount
• Employee Incentive Programs (vehicle service and purchases)
• Employee Assistance Program
• Opportunity for Advancement and Articulated Career Path

ESSENTIAL DUTIES:

· Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average

· Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous waste, OSHA, right-to-know, etc.

· Ensure that all documents are accounted for

· Wear approved safety glasses when in designated work areas

· Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon

· Schedule appointments using dealership-approved forms

· Communicate with service customers to determine the nature of the mechanical problem(s)

· Obtain customer and vehicle data

· Test-drive the vehicle as necessary

· Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus (if applicable)

· Inspect customers’ vehicles for additional needed repairs

· If additional work is needed, explain the details to the customer, including the additional cost and time considerations

· Indicate on repair order the exact repair instructions, making a special note of the main reasons the customer brought the vehicle in. Repair orders must be legible

· Provide estimates for labor and parts. If the cost of service cannot be estimated during reception, leave open and contact the customer later by phone for approval

· Establish each customer’s method of payment. Obtain approval of credit, if necessary

· Establish “time promised”

· Obtain customer’s signature on repair order and provide the customer with a copy

· Follow up progress of each repair order. Contact customer by telephone regarding any changes in the estimate or time promised. RE cord changes on repair order in approved fashion

· Handle telephone inquiries regarding work in process and appointments

· Compare final invoice with original repair order

· Call customer when vehicle is ready and answer any questions on repairs

· Maintain follow-up program on additional items found in need of repair

· Be responsible for quality control to ensure that work is completed as requested and to reduce come-backs

· Inspect all vehicles for body work. Notify the customer that the work is needed and provide an estimate for body shop work

QUALIFICATIONS:

· High school diploma or equivalent

· Ability to read and comprehend instructions and information

· Two years of experience in a dealership position

· General knowledge of vehicle mechanical operations

· ASE certification preferred

· Sales experience preferred

· Professional personal appearance

· Excellent oral and written communication skills

PHYSICAL REQUIREMENTS:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The employee is frequently required to walk, sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds, and occasionally lift weights up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person