What are the responsibilities and job description for the Contact Center Specialist position at Hanna Interpreting Services LLC?
Job Summary
The Contact Center Specialist, reporting to the Contact Center Supervisor, is responsible for being the first point of contact for our clients and stakeholders, playing a critical role in delivering exceptional service. Your primary responsibility is to engage with a high volume of inquiries via phone, providing timely and professional support. A successful candidate is an excellent communicator, highly organized, and thrives in a fast-paced, customer-focused environment.
Duties and Responsibilities
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. The duties, responsibilities, and qualifications may change at any time, with or without notice, to meet the business needs of the organization.
Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Benefits
The Contact Center Specialist, reporting to the Contact Center Supervisor, is responsible for being the first point of contact for our clients and stakeholders, playing a critical role in delivering exceptional service. Your primary responsibility is to engage with a high volume of inquiries via phone, providing timely and professional support. A successful candidate is an excellent communicator, highly organized, and thrives in a fast-paced, customer-focused environment.
Duties and Responsibilities
- Customer Interaction: Professionally handle a high volume of inbound and/or outbound calls, acting as a primary point of contact for clients and stakeholders.
- Problem Resolution: Address and resolve customer and vendor inquiries, complaints, and issues efficiently and effectively.
- Documentation: Accurately document all communication and actions in our database systems to ensure a complete record of each interaction.
- Confidentiality: Handle all sensitive information with the utmost confidentiality and discretion.
- Collaboration: Work collaboratively with other team members and departments to resolve complex issues and ensure a seamless customer experience.
- High School Diploma or equivalent.
- Experience providing exceptional customer service. Call Center experience is a plus.
- Strong analytical, problem-solving, and conflict-resolution skills.
- Effective multi-tasking.
- Excellent interpersonal and communication skills.
- Bilingual is a plus.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. The duties, responsibilities, and qualifications may change at any time, with or without notice, to meet the business needs of the organization.
Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Professional development opportunities
- Employee assistance program
- Company-sponsored events and activities
- Hybrid Work Environment
- Pay Range: $20-21/hour
Salary : $20 - $21