Regional Field Chemist/Regional Applications Engineer

Hanna Instruments, an industry leader in laboratory instrumentation for analytical testing, is looking for a full-time Midwest Applications Engineer to join our team. We are known for developing innovative methods to address complex analytical issues for our customers. The Applications team directly aids in the sales of our instruments (primarily our titration and spectrophotometer lines) by providing support through technical expertise.

Hanna Instruments is seeking a technically-savvy person with a solid foundation in chemistry to install, service, and support our line of titrators and spectrophotometers. This role works closely with the Regional Sales Manager and reports directly to the US Applications Manager. The individual should have 1-3 years of titration experience, 1-3 years hands-on troubleshooting and repair experience, and familiarity in writing reports and SOPs. They must be self-motivated, detail-oriented, and have a strong willingness to help. They also must be capable of working both independently and in a team setting, and be comfortable in both laboratory and industrial work environments. The candidate must have excellent communication and problem-solving skills.

Job Responsibilities for a Regional Applications Engineer:

1. Provides exceptional customer service and value through onsite instrument installation, method optimization, instrument service, and personnel training (40-60% travel required).

2. Coordinates, schedules, and leads titrator installations and titrator service visits.

3. Leads service selling in the region. Initiates prospecting calls with current customers to seek out service opportunities.

4. Develops and maintains a strong relationship built on mutual trust, respect, and cooperation with direct customers and other channel partners, distribution management, and strategic accounts.

5. Works in support of the sales team to help identify and qualify instrumentation sales for complex applications in assigned region. Assists sales in presentation of proposed Hanna solution to solve customer needs.

Knowledge & Skills for a Field Service Technician:

• Bachelor's degree in Chemistry or closely related field preferred.
• Experience in organic and inorganic chemistry fundamentals; ability to understand terminology and principles in order to comply with analytical methods.
• Exceptional proactive and reactive problem-solving skills.
• 2 years of experience in an analytical laboratory of qualitative or quantitative analyses.
• 1 year of hands-on troubleshooting and repair experience with scientific equipment.
• Must possess strong time management skills with the ability to juggle/prioritize a busy schedule over a large regional territory.
• Proficient verbal and written communication skills with the ability to communicate well with peers, management, and customers in a professional manner.
• Results oriented. Ability to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%. Able to look for new ways to accomplish objectives.
• 40-60% travel required. Frequent overnight travel, occasionally with short notice.
• Capable of becoming a subject matter expert in titration chemistry and instrumentation.

The people here at Hanna create testing solutions that help improve everything from the taste of your local microbrew to the safety of the water from your tap. With operations in 34 countries, Hanna is working to solve some of the world’s biggest problems by making scientific testing more accessible, easy and accurate. Working for Hanna is an opportunity to be a part of the solution in making a better world.

We offer a competitive salary and a comprehensive benefits package.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• organic and inorganic chemistry : 1 year (Preferred)
• analytical laboratory of qualitative/quantitative analyses: 2 years (Preferred)
• hands-on troubleshooting and repair of scientific equipment: 1 year (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: Remote

Salary : $60,000