Case Manager, Transitional Program & Alumni R

Job Title: Case Manager, Transitional Programs & Alumni Relations

FLSA Classification: Salary Exempt, Non-Exempt Salary: Based on Experience

Department: Alumni/Follow-On/THP

Reports to: Director of Transitional Programs & Alumni Relations

Updated: February 2026

Job Summary

This position is responsible for the implementation and growth of the program as it pertains to the guidance and support of current and former participants.

Essential Functions

- Provide individualized case management to assigned participants, ensuring goal-oriented service planning, resource coordination, progress monitoring, and timely documentation to support progress toward identified goals.

- Adapt service plans as crises arise, exercising sound judgment and flexibility in response to changing participant needs. -Serve as a resource to current participants in preparation for leaving the Center by guiding them in their development of independent living skills.

- Oversee the implementation and growth of the Follow-On Program for participants graduating from Hanna Center/Academy programs.

- Assist in the oversight of the Hanna Center scholarship platform by assisting with the application process and preparing recommendations for the scholarship committee.

- Support recipients in the scholarship program through visits with them, their schools and colleges, counselors, and families and by establishing personal contact through correspondence, e-mail, or telephone, aiding as appropriate.

- Provide as needed, counseling, crisis intervention, career guidance, or community resource recommendations for alumni.

- Participate in the graduation committee meetings.

- Collaborate with vocational education/career counseling, arranging for off-campus career development and on-campus guest speakers.

- Develop professional relationships with schools and outside agencies.

- Participate in ongoing assessment of the follow-on/alumni program, so as to provide for evolving changes and needs, if necessary, to ensure its effectiveness as a vital resource for guiding and supporting current and former participants of Hanna Center to become self-reliant, successful and productive with moral values in their lives and careers.

- Assist in the management of the yearly department budget.

-Oversee and manage the databases used for outcome measures of current and former participants.

- Participate in Department-sponsored events.

- Demonstrate exceptional organizational skills

- Ability to effectively multitask, and the flexibility to deviate from service plans as crises arise.

- Possess working knowledge of DMV procedures, college registration processes, legal support systems, and community-based organizations to effectively connect participants with appropriate resources and supports.

- Coach and mentorship skills

- Networking and relationship building

- Independent self-starters with the ability to work collaboratively

Supervisory Responsibilities

- This position has no direct reports

Core Competencies

- Ability to implement the follow-on/alumni program.

- Maintain confidentiality at the highest level in accordance with agency policies and legal requirements.

- Knowledge of the Hanna Scholarship program

- Knowledge of Salesforce and data collection and input

- Knowledge of crisis intervention, career guidance, or community resource

- Knowledge of independent living skills

- Knowledge of Scholarship and career development

Work Environment

Typical office environment, with on-site responsibilities in Sonoma. May require offsite meetings, conferences, or training.

Physical Demands 

Lift and/or carry up to 20 lbs. (occasionally)

Clear background check, pre-employment drug screening, and TB test

Sit for a prolonged period with the ability to perform repetitive movements.

Education and Experience 

Childcare and/or youth residential settings

Bachelor's degree in social science or comparable experience

Additional Eligibility Requirements 

Certified or ability to become certified in CPR, First Aid, and Community Water Safety

Valid California driver’s license with the ability to become insured under company policy

Complete Mandated Child Abuse Reporting, Ethical Standards, Crossing Boundaries of Employee Conduct

Affirmative Action/EEO Statement

Hanna is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Other Duties

This job description is not exhaustive and may be subject to change at any time. Other duties may be assigned as needed to support organizational goals.