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Personal Lines Customer Service Representative

Hanlon and Associates Insurance Agency
Duluth, MN Full Time
POSTED ON 8/20/2026
AVAILABLE BEFORE 12/17/2026

Personal Lines Customer Service Representative

Hanlon and Associates Insurance, located in beautiful Canal Park, is looking for a loyal and dynamic self-starter with a good sense of humor to join their team. Our ideal candidate will be detail oriented, enthusiastic, organized, a team player, and able to think critically in a fast-paced office environment. This position has a great opportunity for growth once licensure is obtained.

Job Description:

· Provide support to our Personal Lines Department

· Assist client’s with policy changes and billing questions

· Act as a liaison between clients and our insurance companies

Responsibilities:

· Process policy changes, cancellations, and file claims

· Assist clients with billing inquiries and payments

· Update client information

· Answer and direct phone calls

· Quote new Accounts

· Answer and direct phone calls

· Various duties as needed

Requirements:

- Associate or Bachelor’s Degree preferred.

-Two or more years of relevant experience in an office environment

-Experience with office programs and technology including Microsoft Office and Google

-Ability to obtain Minnesota Property and Casualty Insurance Licensure within first month of hire

Benefits:

  • PTO
  • Medical, Dental, Vision plans
  • 401k Retirement Plan
  • Friendly and open office culture
  • On-site workout facility
  • Free parking in Canal Park
  • Room for advancement/growth within the agency
  • Bonuses

Benefit Conditions: (Medical, Dental, Vision, 401k, HSA)

  • Waiting period may apply
  • Only full-time employees eligible

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance

Work Location: In person

Salary : $24 - $28

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