What are the responsibilities and job description for the Tire Field Service Representative position at Hankook Tire America Corp.?
Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.
- Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices.
- Career Growth: Opportunities for internal mobility, leadership development, and continued learning.
- Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.
- Inclusive Culture: Committed to diversity, teamwork, and sustainability.
Reports to: Field Service Unit Manager
Location: Monee, IL
Job Purpose
Hankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties. This position is based out of Hankook's warehouse in Monee, IL.
Key Responsibilities
- Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest.
- Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tires
- Must be willing to travel 50% of the time to customer locations
- Research and resolve customer complaints and issues
- Have knowledge of competitor products and tire industry regulations
- Any other duties assigned by management
Qualification
- High School diploma required, bachelor's degree preferred
- At least 4 years of relevant experience in the Tire/Automotive industries
- Strong oral and written communication ability
- Customer service experience preferred
- Must have a valid driver's license and personal vehicle for travel
- Intermediate to advance Microsoft office capabilities
- Must be able to work out of the Monee, IL warehouse 50% of the time
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.