What are the responsibilities and job description for the Titles Supervisor position at Hankey Group External?
Job Title: Titles Department Supervisor
Location: Las Vegas, NV - In Office
Reports To: Titles Department Manager
Overview
We are seeking a highly organized and detail-oriented Titles Department Supervisor to oversee daily operations for our Titles call centers and administrative teams. This role ensures accuracy, efficiency, and timely completion of title-related tasks while maintaining high performance standards across all assigned teams.
The ideal candidate has strong analytical skills, proven leadership experience, and a solutions-focused mindset. Experience with vehicle titles—whether through a DMV, dealership, auction, or auto finance environment—is strongly preferred.
Key Responsibilities
- Supervise day-to-day workflow and productivity for Titles call center and administrative teams.
- Provide coaching, guidance, and performance support to team members to ensure quality and efficiency standards.
- Monitor workload distribution and adjust assignments to maintain balance and meet deadlines.
- Review title documentation for accuracy, completeness, and compliance with requirements.
- Assist with performance evaluations, employee development, and training initiatives.
- Create and maintain productivity and quality reports using Excel.
- Participate in implementing new processes or tools that enhance department efficiency.
- Collaborate with internal departments to resolve title-related issues or escalations.
- Identify operational gaps and recommend improvements or innovative solutions.
- Prepare documents, slides, or workflow materials for departmental updates or presentations.
Qualifications
- 2–3 years of supervisory or team lead experience overseeing at least 10 employees.
- Beginner to intermediate Excel skills (sorting, filtering, basic formulas, VLOOKUP preferred).
- Proficiency with Microsoft Word; familiarity with PowerPoint and Visio is a plus.
- Strong analytical and independent decision-making skills.
- Highly organized, detail-oriented, and capable of managing multiple priorities.
- Prior experience with vehicle titles (DMV, dealership, auction, or auto finance) preferred.
- Strong communication skills and the ability to lead diverse teams effectively.
- Ability to identify process improvements and propose creative, effective solutions.
Ideal Candidate Traits
- Proactive and resourceful.
- Strong sense of accountability and ownership.
- Comfortable in a fast-paced environment.
- Collaborative leadership style with the ability to motivate teams.
- Passion for efficiency, quality, and operational excellence.
What do we offer?
- Medical, Dental, and Vision benefits
- Life Insurance and Long-term disability plans
- Flexible Spending Account
- 401K matching
- Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
- Wellness Programs
- Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
- Career Path Opportunities
- Discounts on Parks, Museums, Movie Tickets, and Attractions
- Annual Flu Shot
- Paid Vacations Days
- Paid Sick days
- Paid holidays
- HGym (available in our Los Angeles, CA & Dallas,TX office)
- Rental Car Discounts, Dell Member Purchase Program
- UKG Wallet
Acknowledgment
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.